Deloitte ERP Ops - SAP Operate Manager in Phoenix, Arizona
At Deloitte you'll have the opportunity to help clients get the most from their SAP investments-and help position businesses for the evolving digital economy. Ready to reimagine your career possibilities? Deloitte can show you what it takes to explore an entire universe of ideas, possibilities, and opportunities-and help make an impact that matters with SAP solutions.
Work you'll do
As an SAP AMS Manager, you will be responsible for coordinating teams of consultants to deliver across multiple SAP client outsourcing engagements with excellence. You will lead and drive sales of SAP Operate engagements. This position requires 40% sales and 60% delivery.
Managers are expected to contribute to the firm's growth and development in a variety of ways, responsibilities will include:
Engagement Management: managing engagement risk, project economics including planning and budgeting, managing accounts receivable, defines deliverable content, ensures buy-in of proposed solutions from top management levels at the client
Business Development: develops and maintains contact with top decision makers at key clients, organizes and leads pursuit teams, participating and leading aspects of the proposal development process, drives proposal pricing strategy.
Delivery Management: work directly with clients to ensure the quality delivery of services, enhance customer satisfaction, define and advance performance metrics (KPIs), resolving escalated conflicts, provide feedback to team, drive continuous improvement opportunities,
Practice Development & Eminence: development of solutions and methodologies, development of "thoughtware" and "point-of-view" documents, public speaking and publication in industry periodicals.
People Development: performs role of counselor and coach, provides input and guidance into the firms staffing process, and actively participates in staff recruitment and retention activities.
Our SAP AMS practice focuses on design, implementation, and on-going operations and maintenance of SAP applications and technology. Professionals have hands-on access and exposure to the latest technologies and thought leaders.
Deloitte's AMS practice acts as an extension to client's organizations by bringing deep capabilities in advising, maintaining and enhancing technologies to serve alongside client teams to deliver insights across flexible economic models that align cost to consumption, delivery to realized outcomes and engagement accountability to a truly collaborative partnership.
Benefits to our customers include:
Programmatic approach to and improved focus on optimization and innovation, not just on management and maintenance
Adoption of leading automation technologies to improve service delivery and efficiency
Better cost efficiency and increased speed to market for application development
Improved focus on delivering business initiatives and outcomes, rather than IT staffing
8 years' relevant SAP consulting or industry experience
Functional/technical experience with SAP - SAP ECC or S/4 HANA
3+ years' experience as a engagement manager or equivalent
Domain knowledge and experience in at least one SAP functional area
Experience with ITIL Framework
ITIL V3 Foundations Certification
Project scoping, estimating and planning experience
Limited immigration sponsorship may be available
Ability to travel up to 25% (While up to 25% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice
Experience with Agile methodology
Track record of consistently developing new opportunities with clients, and identifying engagement follow-on opportunities
Experience developing eminence, thought ware, and point-of-view materials
Experience supporting the sales cycle, including but not limited to responding to Requests for Proposals (RFPs_, presenting at Orals, contributing to the creation of Statements of Work
Experience mentoring and coaching others
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.