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Deloitte Commercial Strategy and Alliance Manager - Assets in Phoenix, Arizona

Commercial Strategy and Alliance Manager - Assets and Hybrid Business Ventures

About the team

Our firm is investing in new ways to deliver value to our clients, bringing IP to the market through the use of assets. The Assets & Hybrid Business Ventures offering was established to surface, build, incubate, scale, and maintain new, world-class technology-based assets focused on improving the customer experience. Among our highest-priority assets is our Digital Contact Center (DCC), which integrates industry-leading capabilities through cutting-edge technology to transform our clients' abilities in customer support and service. By adopting DCC, our clients will be able to enhance their customer experience while simultaneously increasing visibility to their support organization and reducing investment and ongoing costs. This is just one example of the assets that our team is bringing to market to help us provide even faster time to value and reduced risk throughout our clients' transformation journeys.

Work You'll Do:

The Commercial Strategy and Alliance Manager in our Assets and Hybrid Business Ventures team will be responsible for developing the approach to position our assets, initially DCC, in the marketplace. This will involve collaboration and coordination with internal as well as alliance partners to differentiate our assets in the eyes of our clients, and to represent the "voice of the customer" to multiple internal audiences. A successful candidate will have experience managing internal and external relationships as well as building a compelling business case and value proposition for our clients. You will also:

  • Work closely with the technology and product team to influence and help shape the product roadmap to drive new features and adoption.

  • Maintain and manage competitive intelligence and comparisons by working with cross-functional stakeholders and executing self-lead research.

  • Support continuous analysis of competitors and market trends in a fast-moving market, and ensure the whole organization is armed with expertise.

  • Support the development of unique asset business cases for different market segments and practices, combining knowledge of tool capabilities and client needs.

  • Develop value propositions for our clients utilizing our assets in support of client project teams and proposal work.

  • Communicate the value of new assets and solutions to a diverse range of internal audiences across all seniority levels.

  • Assist the marketing and sales functions in creating asset or solution-related content such as case studies, videos, website copy and blog posts.

  • Gain insight into customer use of current products, untapped opportunities and buyer personas.

  • Continually develop market and industry knowledge and become a subject matter expert on our competencies and technology.

  • Build and maintain vendor and alliance relationships in support of our asset marketing strategy.

What You'll Bring to the Table

Qualifications

Required:

  • 7+ years of experience in product/solution management, specifically in commercial or alliance/vendor relationship management.

  • Experience working with cross-functional teams delivering products and services that provide innovation and value to clients.

  • Demonstrated ability to communicate the value of complex solutions in a way that is easily understood and appealing to diverse audiences.

  • Proven track record as a subject matter expert, capable of building extensive knowledge of the marketplace and competitors in support of marketing strategies.

  • Successful performance in a matrixed environment. Demonstrated ability to manage multiple initiatives simultaneously while consistently delivering high quality results

  • Proactive, detail oriented, flexible, and able to multi-task. Strong organizational skills, including project management experience.

  • Computer literate (Word, Excel, PowerPoint). Familiarity with integrating various technologies to support marketing efforts.

Preferred:

  • Experience with customer service/ support organizations and the metrics used to measure and capabilities important to these organizations.

  • Experience with customer/market segmentation, positioning and value proposition development

  • Hands-on messaging experience is highly desirable, particularly related to conveying complex business issues and/or industry trends in a clear, concise, and impactful style.

  • An independent self-starter, and excellent team player in a demanding and dynamic environment.

  • A passion for product development and marketing, taking a solution from its beginning to success in the marketplace.

  • A drive to win, to be the best in the market and to make our customers and team successful.

How you'll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte's culture

Inclusion is a major part of how we lead. It invites authenticity, leverages our diversity, and fosters well-being. We seek out and involve individuals with diverse experiences and backgrounds because we know how critical this can be in making an impact that matters to our clients and our people. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We drive impact through our signature national programs: education and veterans, and through pro bono and other key programs such as board service opportunities and Impact Day. Learn more about Deloitte's impact on the world.

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you're applying to. We also suggest that you brush up on your interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor. Check out recruiting tips from Deloitte professionals to help you prepare.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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