Deloitte Telco/High-Tech Operations Transformation Senior Manager in Philadelphia, Pennsylvania
Telco/High-High Tech Operations Transformation Senior Manager
Our Telecommunications, Media and Technology (TMT) industry clients include some of the most valued companies in the U.S. and many of the world s top global brands. We are poised to help clients shape their evolving business models, scale and transform their operations, modernize their processes and technologies, and constantly improve their customer experience. Our Telecommunications, Media & Entertainment sector includes the world leaders in telecommunications, media, entertainment, sports, business information services, and digital platform companies for search, social, marketing, analytics, etc.
Core Business Operations
The US Core Business Operations Portfolio supports design, implementation, and operation of "heart of the business" transactional systems and core operations, including process redesign, large program management, systems integration, and cloud engineering.
Our Operations Transformation team focuses on transforming our clients core business operations. We advise, design, implement, and deploy solutions focused on heart of the business issues in each industry sector.
Work you ll do
We are seeking seasoned leaders with a passion to lead complex, market-leading transformations across business operations and technology. These leaders have experience across many hear of the business functions and industry solutions.
As a Senior Manager, you will lead large complex engagements. These challenges encompass everything from:
Engagement Management: Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content.
Client Management: Manage day to day interactions with executive clients and sponsors.
Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process.
Practice Development & Eminence: Develop practical solutions and methodologies; develop "thought-ware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals.
People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities.
Helping clients increase revenues, decrease costs, accelerate cash flow, and improve margin and operational workflows.
10 years of experience leading and selling large-scale business transformation efforts across multiple business units within a communications and/or high-tech service provider, enabling clients to drive enterprise-wide change across their technology and business operations.
Deep experience and understanding of operations across multiple functions of the business, (e.g., marketing, sales, ordering, fulfillment, billing, care/service)
Demonstrated experience planning and leading activities across the solution delivery lifecycle (e.g., requirements / user story definition, process design, business and launch readiness) for global clients.
Proven ability to drive business results and readiness across multiple solutions in major transformation efforts.
Understanding of the key industry solutions (e.g., Amdocs, NetCracker, CSG, SFDC, ServiceNow) and their capabilities
A willingness to travel 80-100%
Experience developing tools and go-to-market assets to lead major business transformations
Deep understanding of the lead-to-revenue business processes within the communications and high-tech sectors
Understanding of core process definition / design good practices, including BPMN and relevant enabling tools
Proven ability to build assets, lead and manage teams in major transformations
Understanding of the future direction of communications and technology service provider solutions (e.g., IoT, future applications)
Proficiency / certification in one or more industry standards and certifications (e.g., eTOM, SID, TAM)
Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency.
Consistent career progression with increasing levels of responsibility; performed above expectations in professional roles.
Demonstrated interpersonal, team-building and communication skills.
Live within commuting distance to one of Deloitte s consulting offices
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Category: Management Consulting
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