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Deloitte Technology Manager - Salesforce in Philadelphia, Pennsylvania

Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.

Work you'll do

A Manager works within an engagement team and is responsible for identifying the organization's needs, breaking down large scale projects to manageable tasks, working out which IT products to use based on cost benefit analysis and research, agreeing plans with the clients, explaining to designers and developers what's required and overseeing the progress, producing documents that monitor progress and ensure the quality of the project and advising the client on managing future IT needs. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

  • Client Management: Manage day to day interactions with executive clients and sponsors; Establish relationships in strategic client positions; negotiate, lead, and facilitate these relationships; Maintain responsibility for the development of business and vendor relationships

  • Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies ;Organize and deliver services on a cross-section of complex projects

  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • People Development: Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

    The team

Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.

The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.

Digital Customer

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

  • Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes

  • Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

  • Salesforce | Deloitte unleashes the powerful Salesforce platform for our clients to drive the best possible outcomes and redefine engagement. We innovate like never before by creatively using technology to help enhance digital customer and employee experiences for our clients

Qualifications

Required:

  • 8+ years of consulting and / or CRM implementation experience

  • Full life-cycle Salesforce implementation experience with strong expertise in two of the following modules: Sales Cloud, Service Cloud, Community Cloud, App Cloud

  • Experience managing large-scale full-life cycle implementations of CRM solutions

  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

  • Experience managing senior-level client relationships

  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

  • Pre-sales, proposal, and RFP experience

  • Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

  • Limited immigration sponsorship may be available

  • Ability to travel up to 50% on average, based on the work you do and the clients and industries/sectors you serve

  • Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience

Preferred:

  • Previous "Big 4" experience

  • Salesforce Certifications

  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical)

  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other)

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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