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Deloitte Senior Consultant - Patient Connect in Philadelphia, Pennsylvania

Deloitte Consulting's Platforms practice develops products that augment our leading services practice and strike at the heart of our clients' business needs. ConvergeHEALTH is an innovation unit within Deloitte Consulting's Platforms practice and supports data-driven transformation of healthcare by enabling healthcare and life sciences organizations to answer the "hard questions" -what works, for whom, why, in what context, and at what cost?

As a Digital Health Implementation Senior Consultant, you will be aligned to ConvergeHEALTH. You will work with the MyPathTM product suite, a Digital Health solution. The MyPath product suite, inclusive of the Connected Patient Hub, Patient ConnectTM, and other ConvergeHEALTH platforms is designed to enable the rapid creation of scalable digital health platforms focused on Clinical Trials, Patient Engagement, and Connected Medical Devices. You will support the visioning, design, and implementation of Digital Health products built on the MyPath platform in collaboration with clients and Deloitte Consulting teams bringing Patient Services industry and Salesforce implementation expertise. Internally, you will work with our product teams to identify high priority use cases and features to help shape the product requirements and roadmap.

Work You'll Do:

Delivery support - Advise client and Deloitte resources (Product Owners, Designers, Developers, Architects) in the implementation of MyPath products leveraging product expertise and industry best practices

Client Facilitation - Work with clients to provide product demos and help identify and design high value digital health applications supporting key patient services and healthcare use cases including defining personas, user journeys, and features

Product Innovation Support - Work with the ConvergeHEALTH Patient ConnectTM engineering teams to inform the product roadmap based on market needs, emerging trends and customer feedback

Executive Communication - Prepare deliverables and provide leadership support to present findings and recommendations to clients and/or firm leadership

Client Relationship Development - Establishing relationships with key client end users to help drive further adoption of the application throughout and at all levels of their organization

Business Development - Assist with conferences and RFI/RFP responses by facilitating sales material collateral and providing product and implementation expertise

The Team

As part of the ConvergeHEALTH team, you will work with Patient Services clients, the Patient ConnectTM product team, and the ConvergeHEALTH internal team. Through your client-facing efforts, you will have the opportunity to work directly with client and implementation team leadership to identify opportunities for digital health solutions, define project roadmaps, and provide your product and industry insights. You will work closely with the Patient ConnectTM product team to liaise potential product enhancements based on your implementation observations and client feedback.


A BA/BS degree from a top institution in computer science, healthcare administration, or other relevant focus areas

2-4 years' experience in developing and deploying applications in the Life Sciences space

4-6 years' experience as an agile Technical Lead for a pharmaceutical manufacturer patient services group or patient services hub provider leveraging Salesforce

Experience with large scale PAP, Copay, and/or Adherence Programs for a pharmaceutical manufacturer or patient services hub provider with client projects extending months or years

Hands-on experience developing and presenting solution recommendations and best practices at an enterprise level to executive-level leadership

The ability to develop and foster strong working relationships with internal and external clients in a virtual setting

Exceptional oral and written communication skills, including Microsoft PowerPoint

Strong self and audience awareness when interacting with internal and external stakeholders

A willingness to travel up to 50% (While up to 50% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice)

Preferred Qualifications:

  • Experience coordinating with globally located teams

  • Salesforce System Architect, Salesforce Application Architect, or other relevant Salesforce certifications

  • Experience implementing Salesforce Health Cloud

  • SAFe, PMP, PMI, or Agile certifications

  • Experience creating demo narratives and presenting demos for large-scale audiences

  • Experience designing adoption metrics

  • Hands-on experience defining personas, user journeys, and product features

  • Experience implementing Patient ConnectTM or patient engagement solutions

  • A master's degree in business administration, healthcare administration, health informatics, information systems, or a related field

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.