Deloitte Salesforce Commerce Cloud Functional - Manager in Philadelphia, Pennsylvania
Salesforce Commerce Cloud Functional - Manager
Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions.
Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.
You are the soothsayer. You have gazed into the future of our clients' businesses, and you see a clear path to success. You understand what it takes to make complex Salesforce eCommerce solutions happen, and you'll have a firm hand on the controls every step of the way.
Work you'll do
You'll help clients define their eCommerce requirements by leading and facilitating working sessions to gain an understanding of the client's current state processes and technology in the eCommerce space as well as supporting the implementation that follows. If you like to design leading-edge solutions, you will help clients unlock the business value of SFCC (Salesforce Commerce Cloud).
Lead project discovery workshops, both on-site and remotely
Assess client business requirements, and work closely with the Technical Architect/Lead to provide long-term functional solutions based on the applicable Salesforce platform best practices
Communicate platform capabilities and limitations to clients effectively
Identify client process pain points and gaps in best practices
Drive client functional requirements and eCommerce best practice adoption
Author & review functional specification documentation for implementations and other large projects
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development to include the creation of omni-channel digital experiences across web, mobile, social, physical, AR/VR, voice, gesture, IoT, and video
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
7+ years of IT experience
3+ years of experience with Salesforce Commerce Cloud (Demandware) eCommerce platform
Experience with Storefront Reference Architecture (SFRA)
Experience with implementing payment processing features
Enterprise Resource Planning System Integration
Experience with Integration of consumer-facing supplemental ecommerce service providers
Ability to travel 50% (once COVID related travel restrictions are lifted)
Experience working in a professional services firm or working in a client service environment
Experience with Order Management System Integration
Experience with Customer Relationship Management Systems Integration
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
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