Deloitte Manager, Marketing Agency Relations in Philadelphia, Pennsylvania

Agency Relations Manager - Marketing

The Agency Relations Manager is responsible for bringing agency expertise, quality, and innovations to Deloitte, maximizing the value of relationships with our preferred marketing agencies. This role sits in a centralized Agency Operations team and works closely with marketing teams, agency partners, procurement, legal, finance and senior leadership.

Responsibilities include

  • Partner with senior leadership on agency roster and relationship strategy, and creative resource ecosystem

  • Consult with internal teams across the organization to understand their evolving marketing needs and select the best agency fit for projects.

  • Help develop and refine select marketing briefs.

  • Communicate with and educate marketers on agency ways of working, policy and compliance; provide training when appropriate.

  • Liaise with select agency partners and marketing teams on day-to-day business management issues.

  • Advise on select Statement of Work / Work Order creation and negotiation with Agency partners.

  • Manage strategic agency contracts reviews and negotiations along with marketing and procurement.

  • Develop new methods for efficiencies: developing cost models and benchmarks; implementing project and production savings processes; internal SOW review process.

  • Research agency landscape and trends, curating new potential agency resources and approaches in agency management and compensation.

  • Ensure that all financial and legal reporting and control processes are supported with proactive communication in all agency relationships.

  • Manage Agency Performance evaluation process, leading Quarterly Business Reviews and Annual Evaluation process across all teams and internal key stakeholders (includes defining criteria, working with the businesses and the agencies to prioritize criteria, making sure that evaluations are completed, and that feedback discussions and next steps are clearly defined for both sides.

Requirements include

  • Advertising/creative agency experience and/or agency management experience required.

  • Must have in-depth understanding of agency operations and financials/financial models.

  • Previous experience in having negotiated major Statements of Work

  • In-depth knowledge of marketing strategy, brand building, tactical planning and execution.


  • Excellent project management skills. Detail-oriented with excellent follow-through skills.

  • Team oriented approach with ability to take initiative, prioritize and manage multiple tasks simultaneously to meet client expectations and deadlines across multiple projects

  • Strong organizational, analytical and problem-solving skills

  • Organized with ability to prioritize and manage client expectations across multiple, competing projects/priorities with aggressive due dates and quick turn-around times

  • Ability to work in a matrixed organization with a virtual team, experience in large corporate setting and/or professional services a plus

  • Strong persuasive skills and able to gain consensus through influence

  • Financial management skills and ability to manage budget

  • Outstanding written and verbal communication skills

  • Executive presence, professional client service manner, demonstrated ability to take initiative and interact with all levels of management and adapt to business needs

  • Negotiation and problem-solving skills; flexibility and adaptability

  • Ability to think both strategically and tactically

  • Collaborative working style to build relationships, including collaborating with multiple business marketing teams, technology teams, sales, and vendors

  • Data mining and data analysis skills with the ability to clearly present complex information in a simple manner, discern business meaning and recommended actions to stakeholders

  • Strong experience with Outlook, Word/PowerPoint, Excel

  • Minimum of a Bachelor's Degree required

  • 10 years of specifically relevant experience

  • Travel range of 0-25%

The team

Deloitte s Marketing & Communications team combines the power of Deloitte s brand with the most inspired marketing techniques to produce business results for our clients. From events to social media to digital strategy and execution, we elevate the Deloitte brand and strategic positioning, delivering a cohesive, consistent experience. The team brings together creative and technology skills, business insights, and best practices to develop innovative creative assets that engage our clients. It also executes with agility and measureable performance through best-of-breed solutions, centralization of key information and operations, and optimization of data, tools, people and process.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at

Category: Business Development / Sales / Marketing

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.