Deloitte Hybris Commerce Manager in Philadelphia, Pennsylvania
Hybris Commerce Manager
Deloitte Digital offers services that enable client solutions using digital technologies, including the Web, Mobile, Social Networking, Digital Strategy, Digital Content and Digital ERP. The Digital Web team works with clients to advise, design, implement and deploy eCommerce and Portal solutions. Our eCommerce capabilities provide transactional solutions related to online marketing, sales and service; for both Direct-To-Consumer and Business-to-Business. Our Portal capabilities provide intranet and internet solutions focused on content presentment and transaction capabilities for both internal enterprise as well as customer facing purposes.
You are the soothsayer. You have gazed into the future of our clients' businesses, and you see a clear path to success. You understand what it takes to make complex Hybris Ecommerce solutions happen, and you'll have a firm hand on the controls every step of the way.
Work you ll do
Act in a leadership role on client projects and for junior staff.
Help define business requirements and process design (including scenario design and flow mapping).
Create functional designs, prototyping test planning and execution, training coordination, and documentation of operational support procedures.
Help clients define forward-looking business strategies related to digital transformations.
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development
(web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
Eight years of relevant consulting or industry experience
Proven experience building and managing an ecommerce and multi-discipline team
Thorough understanding of internet technologies, including ecommerce, mobile, social, SEO, and analytics platforms
Three years of experience working with major ecommerce and related technology vendors, including but not limited to Hybris
Magento, IBM WebSphere, Blue Martini, and open source solution providers
Hands-on experience managing a complete redesign of a B2C and/or B2B consumer website preferred
Conceptual and technical understanding of Internet architecture, content management, and infrastructure as they relate to ecommerce operations
An understanding of information architecture related to customer experience and usability design techniques
In-depth knowledge of the latest research, analysis and best practices regarding online shopping behavior, ecommerce marketing methodologies and customer experience usability
A deep understanding of project management methods and techniques
A Bachelor's Degree, advanced degree preferred
Work independently or as part of a team to manage and complete multiple task assignments
Identify client business issues through vendor/Deloitte client team and facilitate solution development
Demonstrate clear and understandable oral and written communications, including development of client presentations (MS Visio, MS Office)
Utilize appropriate problem solving and troubleshooting techniques to resolve engagement issues
Make well informed decisions by exercising mature judgment
Develop trusting relationships with clients to identify key stakeholders and proactively open up net new service opportunities
Lead and drive proposal creation and proposal strategy response, orals, presentations, and overall client relationship strategy
Maintain current understand of market and competitive landscape to build go-to-market strategies that differentiate positioning with vendors and clients
Eagerness to mentor junior staff
Willingness to travel 80 100 percent of the time.
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
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Category: Management Consulting
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled