Deloitte Customer Insight Senior Consultant - Doblin, Consulting - IIT - Institute of Design in Philadelphia, Pennsylvania

Customer Insight Senior Consultant

Location: Chicago, New York

Doblin Deloitte is looking for skilled research specialists who want to experiment across methods to inform the products, services and customer experiences of the future. Insights specialists are highly skilled in one or more discipline of user-centered research both to explore new domains and to evaluate and test new ideas. Directing the discovery process as part of design and innovation teams, this role involves close collaboration with design, strategy and technology colleagues to ensure that primary and secondary insights are driving client results.

Work You ll Do

-{PS..12}-> -{PS..13}->Direct research framing, planning, execution and analysis

-{PS..14}-> -{PS..15}->Choose and advocate for research methods to employ across research types

-{PS..16}-> -{PS..17}->Lead research at the front end of projects to include ethnographic-style interviewing, observation, and other methods

-{PS..18}-> -{PS..19}->Lead evaluative research, leveraging various types of digital and physical prototypes to refine concepts based on user input

-{PS..20}-> -{PS..21}->Lead the development of research outputs and narratives, incorporated into large-scale workshops and client meetings

-{PS..22}-> -{PS..23}->Serve as the voice of customers in front of senior client audiences

-{PS..24}-> -{PS..25}->Demonstrate your passion and curiosity for learning about the world, human behavior, and the motivations that lie beneath the surface to create solutions that fit into people s lives

-{PS..26}-> -{PS..27}->Work directly with clients using compelling written and spoken communication

-{PS..28}-> -{PS..29}->Collaborate and work on teams

Required Qualifications

-{PS..30}-> -{PS..31}->Master s degree in process or completed in these related areas of study

Human Factors, Sociology, Anthropology, Design Strategy, Innovation, Organizational Psychology, Human Computer Interaction

-{PS..32}-> -{PS..33}->Strong academic track record (minimum GPA of 3.5)

-{PS..34}-> -{PS..35}->Ability to travel 40 - 50%

How you ll grow

Our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills, work with industry-leading talent on a daily basis, in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career, while delivering products to Fortune 500 clients. Explore Deloitte University, The Leadership Center. at

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.