Deloitte UC Operations Support Engineer in Parsippany, New Jersey
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Operations Engineer, UC Services
Location: Hermitage/Nashville, TN
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte's Information Technology Services (ITS). We are curious and life-long learners focused on technology and innovation.
Work you'll doAs the Operations Engineer for the Information Technology Services (ITS) UC Services team, you will provide hands-on, advanced troubleshooting, and support for multiple UC platforms within the Firm. You will have the opportunity to demonstrate your skills and knowledge for strategic direction for Unified Communications.
You will identify & lead cross-dependencies, dedicatedly resolving issues in a program. You will collaborate with different groups in ITS. Will be responsible for the day-to-day operations of real-time and asynchronous communications and collaborations systems. Hosted applications include, Skype for Business/Lync servers, Windows 2008 R2/2012 R2 domain controllers, DNS/WINS servers, Microsoft Outlook, Exchange Active Sync, Skype for Business, Teams, Zoom, and other applications as deployed by the Unified Communications team.
The Operations Engineer work together with teams and stakeholders to provide consistent, high quality support:
Responsible for all aspects of system/application engineering including problem-solving, configuration and implementation efforts for large and / or complex projects with an emphasis on operational excellence and continuous improvement of systems engineering related processes and procedures.
Responsible for the day-to-day operations of real-time and asynchronous communications and collaborations systems. Hosted applications include but are not limited to, Microsoft Exchange servers, Skype for Business/Lync servers, Windows 2008 R2/2012 R2 domain controllers, DNS/WINS servers, Microsoft Outlook, Exchange Active Sync, Skype for Business and other applications as deployed by the Unified Communications team.
Responsible for providing next level of support for DNOC Applications Support team.
Key responsibility for monitoring and responding to issues or service requests reported in Service Desk, and creating and resolving problem tickets for chronic service issues.
Participate in team on-call pager response 7x24x365 in support of escalations by DNOC Applications Support team.
Participate in after business hours operational maintenance activities and deployments
Monitor performance levels and capacity of supported applications, and assist the Unified Communication team in proper capacity planning and management.
Engage with Enterprise Operations Tools Team to ensure proper monitoring of all supported Unified Communications applications and services.
Engage in activities as required, such as developing build documents, testing configurations and patches, and planning deployments.
Bachelor's Degree in a technology-focused major, certification or equivalent experience
5+ years of strong experience in a Microsoft Exchange 2010/2013 and Lync 2013/Skype for Business enterprise environment
5+ years of experience with Microsoft Windows Server 2008 R2 and or Windows Server 2012 R2
5+ years of strong experience with Active Directory, LDAP, Kerberos, Group Policy, DFS and DNS.
Experience with automation and scripting using PowerShell a plus
Experience in the IT industry with substantial engineering and operations experience supporting Windows technologies with some networking or telecom experience
5+ years of relevant business and professional experience required to ensure tasks are completed without supervision.
Demonstrated understanding of complex problem solving techniques dealing with systems engineering and support.
Demonstrates an understanding of performance tuning and optimization including the identification of performance related issues.
Ability to effectively communicate written and verbal to all levels within the organizations as well as communicate directly with customers on new projects and / or issues with production systems.
Self-starter with ability to multi-task, prioritize and manage time effectively
Ability to work flexible hours as required and to collaborate with colleagues in different time zones
MCSE (Communications) or other appropriate certification a plus
Experience with SIP trunking, Cisco or Nortel also a plus
- Knowledge of Deloitte ITS applications and resource teams
How you'll growAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center.
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