Deloitte Services Delivery Account Manager - Solution Specialist - SA in Orlando, Florida

Robotics and Intelligent Automation

Deloitte s Analytics and Cognitive portfolio solutions are helping integrate robotic and intelligent automation technologies into organizations to transform business processes, augmenting human labor with automation to drive better outcomes with enhanced productivity. We employ programmatic approaches, leverage analytics capabilities, and offer sustainment services that can help improve top-line growth, lower costs, reduce response times and increase productivity.

Robotics and Intelligent Automation Account Manager

Deloitte s Analytics and Cognitive portfolio is focused on strategically growing its Managed Services offering and is seeking an experienced Account Manager to lead key foundational accounts and help define near-term and long-term offerings. Using the established Delivery Center in Orlando, Florida, the team will be focused on cultivating Deloitte s Operate business to align with core organizational goals. Deloitte leadership is committed to making investments in talent, solutions, and infrastructure in order to become the undisputed global leader in Robotics and Intelligent Automation Managed Services.

Work you ll do

You will lead efforts to manage key clients establishing their R&IA Digital Workforce and leading support teams located in Deloitte s Global Delivery Centers. Specific focal activities include:

Act as a liaison between engagement teams and our clients to help implement, deliver and operate analytics, cognitive and robotic process automation platforms

Engage and maintain client relationship, determine clients needs specific to short-term and long-term business goals

Ensure ongoing support and successful delivery for our managed and hybrid services

Lead teams in handling escalated complex business issues and coordinating across Deloitte/client teams to provide successful resolution

Manage contractual arrangements and ensure compliance with contractual obligations for our managed services

Lead the delivery of monthly and quarterly business reviews with our clients and engagement teams

Contribute to the growth and practice development to enhance and grow Deloitte capabilities within client engagements

The team

Analytics & Cognitive

In this age of disruption, organizations need to navigate the future with confidence, embracing decision making with clear, data-driven choices that deliver enterprise value in a dynamic business environment.

The Analytics & Cognitive team leverages the power of data, analytics, robotics, science and cognitive technologies to uncover hidden relationships from vast troves of data, generate insights, and inform decision-making. Together with the Strategy practice, our Strategy & Analytics portfolio helps clients transform their business by architecting organizational intelligence programs and differentiated strategies to win in their chosen markets.

Analytics & Cognitive will work with our clients to:

Implement large-scale data ecosystems including data management, governance and the integration of structured and unstructured data to generate insights leveraging cloud-based platforms

Leverage automation, cognitive and science-based techniques to manage data, predict scenarios and prescribe actions

Drive operational efficiency by maintaining their data ecosystems, sourcing analytics expertise and providing As-a-Service offerings for continuous insights and improvements


Bachelor's degree, preferably in Business Administration, Information Technology, Marketing or related business discipline

3 years of managing accounts in accordance with contractual agreements and compliance standards

Experience presenting monthly and quarterly business reviews for both client and Deloitte teams

Proven ability to manage multiple projects at a time while paying strict attention to detail

Very comfortable working with ambiguity

Able to distill complex ideas or approaches while presenting them in a simplified manner

Able to develop clear presentations for all level of audiences including executives

Able to identify project/process/solution risks and proactively work to mitigate them

Self-starter and highly committed to exceed expectations

Ability to work independently and manage multiple task assignments.

Strong oral and written communication skills, including presentation skills (MS PowerPoint).

Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

In addition, the successful candidate will also have the following preferred skills:

Previous experience managing accounts in Robotics process automation with tools such as: Automation Anywhere (AA), Blue Prism (BP), UiPath, Workfusion, or Pega

Experience in account management in consulting or equivalent professional services organizations

Ability to multi-task and lead accounts specific to long term managed services

Advanced degree

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. at

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.