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Deloitte Senior Consultant, Sales & Operations in Orlando, Florida

Sales and Operations Senior Consultant

Preferred Locations: Nationwide

Overview

In today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.

Work you'll do

As a Sales & Operations Enabling Senior Consultant, you'll support sales pursuits for our Experience Management solutions, and support business operations around knowledge management, sales/pipeline management, All Hands meetings, and practice performance reporting.

Specifically, your responsibilities in will include:

  • Working with Experience Management leadership (including Market Offering Leader, Chief of Staff, Finance, and solution and industry teams) to create leadership presentations reporting on our business performance and strategy execution, including:

  • Monthly business performance leadership presentations

  • Quarterly board presentations

  • Pipeline and sales reporting

  • Monthly All-Hands meeting presentations

  • Support our Market Offering Leader in preparing for and scheduling various leadership meetings and internal sales / staff activation sessions

  • Lead Knowledge Management for the Experience Management offering

  • Maintaining and advancing the knowledge management processes that fuel our teams' efficient coordination on marketing & sales efforts

  • Ensuring there is a common Teams site for people to go to for the most up-to-date and best practices collateral

  • Working with solution leaders and industry leaders to make sure they are adhering to knowledge management processes

  • Help drive Experience Management sales and market development by collaborating with pursuit teams to support sales pitches, RFP responses, solution & product education efforts and other pursuits to drive the closing of new business

The team

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients' marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

  • eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Advertising campaign ideation, development and execution Acquisition and engagement campaign ideation, development and execution

  • Acquisition and engagement campaign ideation, development, and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

    Qualifications

    Required:

  • Bachelor or Master of Science degree in Business (ideally Marketing, Finance or Business Administration) or IT/Computer Science

  • 5 + years of experience in Consulting or Marketing/Customer Experience domain

  • Experience in selling or delivering Marketing, Customer Experience or Digital Solutions

  • Proven track record of over achievement results over extended period of time

  • Strong communication skills, both written and oral

  • Strong PowerPoint, Excel, and Word skills

  • Strong collaboration tools skills (Teams, SharePoint)

  • Understanding or specific interest in IT service management and systems management

  • Experience troubleshooting, problem solving, and simplifying complex technical issues for clients and colleagues

  • Experience quickly adapting to a changing environments and learning new concepts

  • Experience working both independently and as part of a team

  • Experience prioritizing tasks, working on multiple assignments, and raising concerns and questions where appropriate

  • Travel up to 20%

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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