Deloitte Customer Support Analyst in Orlando, Florida
Customer Support Specialist
Are you an experienced, passionate pioneer in technology a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below
Work you ll do
The Contact Representative will operate as part of the Level 1 Call Center. This position is responsible for adhering to existing call scripts to address all inbound phone/email inquiries, satisfying basic questions, and conducting all correspondence professionally. The ability to effectively operate in a high activity environment is essential. This position reports directly to the Level 1 Contact Representative Team Lead.
- Addresses inquiries sent to Level 1 via the call management system, email and telephone
- Uses procedures, policy, knowledge base information, and other reference materials to address inquiries
- Escalates inquiries requiring in-depth knowledge or additional review through the Case Management System
- Creates a case for all inbound inquiries in the Case Management System
- Utilizes strong written skills to adequately summarize case details in the Case Management System
- Conducts all correspondence in a professional and respectful manner in order to provide high quality customer service
MAY REQUIRE OVERNIGHT AND/OR WEEKEND COVERAGE
Our Systems Engineering team delivers large-scale software applications and integrated systems, and assists clients with architecture design, assessment and optimization, and definition. We develop service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems, and we deliver technology enablement to support CIO services transformation.
Systems Engineering professionals focus on key client issues that impact the core business by maximizing operational value, driving down the cost of quality, and enhancing technology innovation. Our teams deliver a wide range of services, including application architecture design and optimization, application modernization, business process management and solution integration, custom application design and development, and large-scale technology delivery program efforts.
High school diploma with a minimum of 2-3 years as a customer service specialist
Computer skills and the ability to learn systems, e.g. case, knowledge and/or call management systems
Experience in a call center environment
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled