Deloitte Account Manager - Solution Manager - SA in Orlando, Florida
Robotics and Intelligent Automation:
Deloitte s Analytics and Cognitive portfolio solutions are helping integrate robotic and intelligent automation technologies into organizations to transform business processes, augmenting human labor with automation to drive better outcomes with enhanced productivity. We employ programmatic approaches, leverage analytics capabilities, and offer sustainment services that can help improve top-line growth, lower costs, reduce response times and increase productivity.
Robotics and Intelligent Automation Account Manager
Deloitte s Analytics and Cognitive portfolio is focused on strategically growing its Managed Services offering and is seeking an experienced Account Manager to lead key foundational accounts and help define near-term and long-term offerings. Using the established Delivery Center in Orlando, Florida, the team will be focused on cultivating Deloitte s Operate business to align with core organizational goals. Deloitte leadership is committed to making investments in talent, solutions, and infrastructure in order to become the undisputed global leader in Robotics and Intelligent Automation Managed Services.
Work you ll do
You will lead efforts to manage key clients establishing their R&IA Digital Workforce and leading support teams located in Deloitte s Global Delivery Centers. Specific focal activities include:
Act as a liaison between engagement teams and our clients to help implement, deliver and operate analytics, cognitive and robotic process automation platforms
Engage and maintain client relationship, determine clients needs specific to short-term and long-term business goals
Ensure ongoing support and successful delivery for our managed and hybrid services
Lead teams in handling escalated complex business issues and coordinating across Deloitte/client teams to provide successful resolution
Manage contractual arrangements and ensure compliance with contractual obligations for our managed services
Lead the delivery of monthly and quarterly business reviews with our clients and engagement teams
Contribute to the growth and practice development to advance Deloitte s capabilities and footprint within client engagements
Support leadership regarding internal/external stakeholder interaction and resource management/deployment
Help manage day-to-day Delivery Center operations, resource management, resource development, and knowledge management
Define client operating metrics and reporting templates
Coordinates with Resource Management for Delivery Center staffing.
Actively manages Delivery Center pipeline. Involved or consulted in proposal pricing calls and proposal service/solution reviews.
Hybrid Solutions Incubation
Our Hybrid Solutions and Incubation team is responsible for developing, managing and operating a suite of data-powered solutions that address our clients most complex business issues within the Strategy & Analytics space. By combining design thinking with science on a cloud-based platform, we give decision makers at every level of the organization fast, cost-effective access to actionable information.
In addition to developing new IP, the team is responsible for incubating new businesses, specifically focused on As-A-Service businesses; we help these businesses gain market traction and scale them into the broader practice.
Hybrid Solutions and Incubation will help our clients to:
Achieve fast and actionable insights by accessing a suite of data-powered and industry-tailored accelerators, solutions and products
Have ongoing access to Deloitte s Strategy & Analytics expertise as we grow our As-A-Service business models
Uncover new insights to their business using Deloitte data sources that are monetized through the insight derived or the assets that are data powered
Bachelor's degree, preferably in Business Administration, Information Technology, Marketing or related business discipline
8 years management/professional experience required. Significant experience in roles supported by strong working knowledge of account and project management disciplines
Proven ability to manage multiple projects at a time while paying strict attention to detail
Must be able to think conceptually, strategically, and creatively with little oversight or direction
Very comfortable working with ambiguity
Able to distill complex ideas or approaches while presenting them in a simplified manner
Able to develop clear presentations for all level of audiences including executives
Good people manager, developer, coach and mentor
Able to identify project/process/solution risks and proactively work to mitigate them
Able to build strong working relationships with internal and external stakeholders, partners, and colleagues
Self-starter and highly committed to exceed expectations
Bachelor s degree or equivalent with 5 to 8 years relevant experience within the focus domains, structuring organizations, and managing resources.
Ability to travel 20-30%
Ability to work independently and manage multiple task assignments.
Strong oral and written communication skills, including presentation skills (MS PowerPoint).
Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.
Deep knowledge of how to apply analytics to drive client insights
In addition, the successful candidate will also have the following preferred skills:
Previous experience managing accounts in Robotics process automation with tools such as: Automation Anywhere (AA), Blue Prism (BP), UiPath, Workfusion, or Pega
Experience in account management in consulting or equivalent professional services organizations
Ability to multi-task and lead accounts specific to long term managed services
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.