Deloitte Medallia Configuration Team Lead in Norfolk, Virginia
Work you'll do/Responsibilities
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
Are you a professional that loves to be on the cutting edge, thinking about ways organizations and governments can become more citizen-centric in accomplishing their missions? Do you have experience supporting organizations through customer transformation initiatives by combining data, technology and strategy? If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Government and Public Service clients and transform how they engage with their users. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.
Work you'll do
As a Sr. Consultant focused on CX Measurement in our practice you will:
Lead Medallia development/configuration team to implement Medallia across 4-5 lines of business concurrently, managing prioritization, sequencing, change orders, requirements gathering and onshore/offshore development * Utilize technical expertise in Medallia * Closely support client relationships in the acquisition of business requirements to meet program objectives * Lead discovery-related conversations, workshops, and associated deliverables for stakeholders * Anticipate client needs and formulate solutions to client issues * Maintain responsibility for completion and accuracy of work products * Develop your skills through training courses, mentoring, and daily interaction with clients
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
In Customer Strategy & Applied Design we elevate the Human Experience. We help clients and account teams design innovative services and human experiences. A few examples of how we achieve this is by conducting ethnographic research, service blueprinting, and surveying customer segmentations.
Bachelor's degree required * 5+ years of total experience in related field such as Management Consulting, Data Analytics, Project Management, or Software Development * Level 1 Product certification (or higher) in Medallia Experience Cloud * Comfortable gathering requests and driving configurations via both Medallia admin suite and Medallia experience cloud setup; comfort driving complex configurations across multiple business line departments * Experience in Medallia standup configurations that include multiple business lines with various senior stakeholders/users, needs, and requirements; includes leading requirements workshops * Limited sponsorship may be available. * Ability to travel 20 - 50%, on average, based on the work you do and the clients and industries/sectors you serve.
Government Public Sector Experience * Experience analyzing customer feedback surveys and gaining insights from them * Previous Consulting experience, and comfortable presenting to clients * Human Centered Design or Service Design experience