Deloitte Manager - Salesforce in Norfolk, Virginia
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
As a Salesforce Manager:
Support Implementation and Operations Management best practices
Lead and support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
Perform analysis and diagnosis of client issues
Demonstrate a foundational understanding of the client environment and overall project scope
Identify and solve problems using analysis, experience, and judgment
Independently perform tasks with some guidance to execute a portion of the project scope
Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
5 or more years of consulting and/or industry experience
Experience and/or interest in technology, and system development and deployment
Prior experience in a fast-paced, client-facing environment
Ability to create and groom user stories in JIRA
Perform functional unit testing and conduct user acceptance testing
Translate user stories to the technical team and get clarifications from the business
High Level of Proficiency with MS Excel, PPT, Visio
Strong-minded, ability to work independently and collaboratively in dynamic team environment
Ability to work independently under general guidance
Experience working in teams and in a team environment that is process-oriented and deadline-driven
Professional oral and written communication skills
Relevant software or application skills to complete job successfully
Knowledge and experience with Salesforce functional testing, Salesforce Dashboards, Systems Documentation and creating user stories
Prior professional services or federal consulting experience
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.