Deloitte ts/t – ITBM ServiceNow Solution Architect – Consultant in New York, New York
Deloitte is one of the leading professional services organizations in the United States, specializing in audit, tax, consulting and financial advisory services with clients in more than 20 industries. We provide powerful business solutions to some of the world s most well-known and respected companies, including more than 75 percent of the Fortune 100.At Deloitte, you can have a rewarding career on every level. In addition to challenging and meaningful work, you ll have the chance to give back to your community, make a positive impact on the environment, participate in a range of diversity and inclusion initiatives, and find the support, coaching, and training it takes to advance your career. Our commitment to individual choice lets you customize aspects of your career path, your educational opportunities and your benefits. And our culture of innovation means your ideas on how to improve our business and your clients will be heard.Consultant - ServiceNow Solution Architect In seeking to support the organization s business in a more meaningful way, one answer for IT lies in plain sight: IT must operate more like a business - one focused on strategy, client service, business objectives, and value-based outcomes. A more business-focused approach for IT in the form of a comprehensive IT business management (ITBM) strategy can help IT elevate its role within the organization and help drive overall corporate success. In shifting to an ITBM posture, our IT leaders can:More clearly convey the value of IT for business executivesPut in place solutions for efficiently managing IT cost, quality, and performanceAlign IT with enterprise goals and enhance decision-making capabilitiesIncrease business value and lower costs by integrating governance and executionWork you ll doThe ServiceNow Consultant is responsible for providing best practice advisory services to functional and technical streams throughout the solution implementation and ongoing sustainment. This role will participate in the ServiceNow implementation and participate in the delivery of strategic technologies during solution development. This role will maintain relationships with strategic development partners to ensure high quality delivery of all aspects of solution development.In an operational setting, the Solution Consultant is responsible for solution design and review of all business process and system level changes as part of continual service improvement. They provide design perspectives to the process teams to maintain consistency, stability and supportability of the solution and processes. This individual needs to stay current on the vendor s solution capabilities and product roadmap and maintain the organizational roadmap for the solution. RESPONSIBILITIES:Understand the business context and how to translate business and functional requirements into a sustainable ServiceNow implementationWork with Program Resources to define sustainment governance and processes as part of operational transitionProvide insight and expertise into the ServiceNow platform capabilities and vendor product roadmap Technology Strategy & ArchitectureFrom leading practice to business necessity, every business recognizes the need for a strategic cloud integration platform. At Deloitte Consulting, our technology strategy and architecture specialists help organizations develop the strategies and implement the systems that build business value and drive performance. We have the in-depth knowledge and experience gained from working on some of the most complex IT challenges around the globe, everything from system replacement to full IT transformation. Learn more about our Technology Strategy & Architecture practice.Qualifications Required:Minimum of 1 year of ServiceNow implementation experience in large complex environmentsMinimum of 2 years of technology implementationsFirm understanding of ServiceNow applications and modulesInformation Technology experience required, including development, implementation, and maintenance of large scale systemsDemonstrated ability to work in a fast paced and changing environment with short deadlinesProficient in all phases of the Application Development LifecycleStrong technical project management and / or leadership skillsCertified ServiceNow System Administrator Preferred:Bachelor s degree in Business, Information Systems, or equivalentCertified ITIL V3 practitionerAbility to work independently and manage multiple task assignmentsStrong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)Strong problem solving and troubleshooting skills with the ability to exercise mature judgmentEagerness to mentor junior staffAn advanced degree in the area of specialization (MBA Preferred) How you ll growAt Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. BenefitsAt Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.Learn more about what working at Deloitte can mean for you. Deloitte s cultureOur positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte. Corporate citizenshipDeloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. Recruiter tipsWe want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to.Check out recruiting tips from Deloitte professionals.
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Category: Management Consulting