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Deloitte Ticket and Event Administrator in New York, New York

Sr. Event Coordinator - Ticket and Event Administrator - CL3

Job Description

  • Connects with MP(s) / Chief of Staff and/or other stakeholders in market regularly to understand client and internal priorities to build /administer DTickets event pipeline

  • Leverage venues for marketplace activities, exposure and networking

  • Assess various contracts, understand terms, and project plan an approach to utilize all available benefits

  • Own, foster and maintain relationships with external third-party venues and vendors including but not limited to ticket administration, food & beverage administration, suite needs and requirements, and employee ticket discount programs

  • Explore new opportunities for ticket expansion that would benefit our PPMDs, enhance business development and be economically feasible

  • Customize by market and publish periodic (weekly/bi-weekly) relevant PPMD Ticket and Event communications; more as warranted

  • In the event of sluggish ticket consumption, proactively communicate with PPMD's for periodic discount price offerings

  • Process payment of vendor invoices, ensuring accuracy, contract and firm/invoicing prepaid ticket compliance and guidelines

  • Analyze utilization based on ticket allocations against contract/budget

  • Ensure the availability and easy of use of electronic tickets with all vendors

  • Run the day-to-day process end to end

  • Obtain notification of events and release pricing

  • Present pricing information and recommendation to leadership (MP in market) for ticket sales

  • Obtain pricing decisions/approvals from MP in market

  • Create and manage general ticket email box

  • Continuously monitor emails regarding tickets & events, and be responsive - may require evening and weekend hours

  • Administer Ticket Management System (TMS)

  • Manually enter all games/events into TMS, as soon as they are available, and pricing determined

  • Continuously monitor activity in TMS (i.e. several times a day, during the busy season)

  • When PPMD requests are made, obtain approvals, as needed

  • Send approval or rejection notifications to requesting PPMDs, along with any specific communication necessary (lead POCs sharing venue/event including whether clients or targets will be there, food instructions, conduct/ethics notifications, etc.)

  • Track via TMS any games/events that are unused

  • Address any communications from back office accounting rejecting closed or inappropriate WBS' codes provided and obtain correct WBS from respective PPMD by stated deadlines

  • Arrange/coordinate distribution of tickets

  • Collect and summarize feedback from venue users, trouble shoot as necessary, and communicate as necessary to MP

  • Participate in and report during regular national ticket administrator team calls

  • Collaboration with MP(s) to construct a scheduling strategy process, with ability to scale across multiple marketplaces

  • Builds relationships and awareness with PPMDs and other stakeholders within the marketplace

  • Balances accountability, escalation, and priorities between MP stakeholders and Office Experience Leadership

  • Responsible for managing event pipeline and delivering event logistics exceeding customer expectations while adhering to meeting protocols and guidelines (cost savings, risk policies, contract approvals, etc.)

The team

Work with an eclectic and inclusive virtual team of professionals located across the country, and for a management team that values your strengths, wellbeing and success

Qualifications

  • Proficient Microsoft Office skills

  • Nights and weekends may be required as dictated by event scheduleSome domestic travel may be required; 10%

  • Bachelor's Degree; Minimum of 5 years of related work experience; Prior customer service background in a professional services or hospitality company preferred

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

For individuals assigned and/or hired to work in New York City or Jersey City, Deloitte is required by law to include a reasonable estimate of the compensation range for this role. This compensation range is specific to New York City and Jersey City and takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $49680 to $67200.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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