Deloitte Service Manager - Senior: Audit Products and Solutions in New York, New York
Are you someone who likes to tackle complex technical challenges? As a Service Manager - Senior within the Audit & Assurance Product and Solutions group at Deloitte, you can help create technology solutions to meet clients business needs.
Work you ll do
As a Service Senior, you will support and advise the Audit practice in the implementation and on-going use of proprietary enterprise applications, tools, and technology. You will also act as liaison to various business and technology application stakeholders, and deliver timely and informative support analysis that leads to informed product development decisions. Other responsibilities will include:
Advanced technology support for proprietary Audit applications, as well as integrated, off-the-shelf software.
Retain ownership of all escalated issues.
Liaison between product teams and end user community/1 st level technicians.
Function as Subject Matter Resource for all technology issues for supported applications.
Evaluate closed incidents for quality and provide feedback to 1 st level analysts.
Generate and distribute relevant technical reporting and analysis.
Create, evaluate, deliver, and maintain product knowledge documents (FAQs, knowledge documents, etc.).
Develop, maintain, and deliver technical training material and sessions.
Create and maintain escalation documentation procedures, purpose statements, and business cases.
Participate in cross-functional activities such as product development and testing (test plan development/execution), including patches.
Our audits are fueled by more than just technology what really sets us apart are our insightful professionals, collaborative culture, and commitment to innovation and continuous improvement. Our audit professionals apply a streamlined, intelligent approach to the audit, enabled by innovative tools and technologies. Quality is our top priority, and by focusing on innovation, we continue to raise the bar on quality and deliver greater value to our clients.Learn more about Deloitte Audit.
Bachelor's Degree is required.
Experience with the Agile/Scrum framework is a plus.
Experience with visualization and collaboration software packages such as Tableau, QlikView, Visual Studio Team Services, ServiceNow, and SharePoint is a plus.
Demonstrated ability to quickly learn and support proprietary software.
Demonstrated history of acting as a Subject Matter Expert for at least one piece of proprietary software.
Critical thinking and troubleshooting skills are required.
Strong writing and documentation skills.
Strong verbal communication and presentation skills.
Self-starter and team player.
Strong time management and some project management skills.
Must be able to deliver results with minimal oversight.
2-5 years of technical support or technical consultation (or equivalent) experience required.
Experience working as part of a virtual team is a plus.
Strong sense of customer service is required.
This position requires excellent relationship management skills. An ability to interact with people of varying levels of skill and authority is required.
Flexibility regarding schedule and assigned work is required.
Up to 25% travel may be required.
How you ll grow
At Deloitte, we believe in professional development and helping our people grow. We offer learning opportunities to help you sharpen your skills in addition to hands-on experience in the global, fast-changing business world. We support the development of leadership and technical skills through leading-edge learning development solutions such as our Welcome to Deloitte on-boarding program, career milestone learning programs, and Audit technical training. Deloitte University, our 107-acre, $300M center, demonstrates our commitment to development by delivering an interactive, immersive learning environment that offers a physical campus in a virtual world. Welcoming more than 50,000 learners annually from 81 countries, we're considered one of the leading private companies for growing leadership skills. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. We also suggest that you brush up on your interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Accounting & Auditing
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled