Deloitte Salesforce Senior Manager - Commercial Excellence & Experience (Power & Utilities) in New York, New York

Salesforce Senior Manager - Commercial Excellece & Experiece (Power & Utilities)

Are youinterested in joining a team where you can make a global impact daily? AtDeloitte Energy, Resources and Industrials (ER&I) our team is not onlyexpanding their own knowledge and skills, we are changing the worldone Client at a time.

It is ourmission to help our customers reduce their costs, increase efficiency, anddrive innovation by being the consulting firm of choice for their Energy,Resources and Industrial needs for the future.

If you arepassionate, have the desire to work with an extremely talented and diverselyinnovative team where your vision and core values will help shape anorganization, we want you on our team. Find out why our consultants keeppushing us to the top of the rankings for the Best Places to Work!

Work you ll do

  • Client Management: Manage day to day interactions with executive clients and sponsors

  • Delivery: Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies. Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

  • Business Development: Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • People Development : Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

The team

DeloitteDigital s vision is simple. We empower our clients to re-imagine how theyconnect and engage with their customers. Our goal is to be the best in world atdriving digital transformation using the Salesforce platform. By redefiningyour customer s digital journey, you can look forward to stronger brandloyalty, a better a customer relationship, and a sales process so personal itfeels effortless.

Power & Utilities Practice

The Power & Utilities sector is undergoing significantregulatory changes while shifts in outage management are causing industryleaders to rethink their governance models. Customer expectations for digitalconnectivity and ease of access are driving business process redesign aroundthe customer experience. Connectivity to the grid is key, and companies areadopting new strategies for asset maintenance and more efficient methods ofenergy generation and distribution. Deloitte provides 88% of the Fortune 500 P&U companies withConsulting services now, but moving forward, we have launched a growth strategyto at least double our revenue over the next 3-5 years. By working with Deloitte s OfferingPortfolios to update our mix of services to our clients (digital technologies,SAP HANA, Cloud, Grid and Operations technologies), we are committed to helpingour clients work with newly empowered customers, hyper-connected digitalecosystems, and expansion in data.

Meet with our Salesforce team



  • 10 years of consulting and / or CRM implementation experience

  • 4 full life-cycle Salesforce implementation with strong expertise in 2 of the following modules: Sales Cloud, Service Cloud, Marketing Cloud,, Apttus

  • Experience managing at least four large-scale full-life cycle implementations of CRM solutions

  • Experience carrying a business development quota and leading business development pursuits end-to-end.

  • Ability to travel to client sites 80-100% of the time.

  • Bachelor's degree in computer science, information systems, or other technology-related field or equivalent number of years of experience.

  • Bachelor s Degree or equivalent experience


  • Strong understanding of SDLC methodologies (Agile, SCRUM, RUP, other).

  • Expertise in an industry vertical (i.e. Financial Services, Life Sciences, Manufacturing, Technology, Retail, Media, etc.)

  • Experience presenting to clients or other decision makers to present and sell ideas to various audiences (technical and non-technical).

Deloitte Digital Accolades

Some of our major achievements are-

  • Deloitte has been named a Leader in CRM and Customer Experience Implementation Services by Gartner for the 4th consecutive year in their report entitled Magic Quadrant for CRM and Customer Experience Implementation Services, Worldwide 2015.

  • Deloitte Digital named a global leader in Digital Customer Strategy & Experience Consulting by Kennedy in 2015.

  • Deloitte named a global leader in Internet of Things IT Consulting by Kennedy in 2015.

How you ll grow

At Deloitte Digital, our professional development planfocuses on helping people at every level of their career to identify and usetheir strengths to do their best work every day. From entry-level employees tosenior leaders, we believe there s always room to learn. We offer opportunitiesto help sharpen skills, work with industry-leading talent on a daily basis, inaddition to hands-on experience in the global, fast-changing business world.From on-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career, while delivering products and services to Fortune500 clients. Explore Deloitte University,The Leadership Center. at


At Deloitte, we know that great people make a greatorganization. We value our people and offer employees a broad range ofbenefits. Learnmore about what working at Deloitte can mean for you. at

Deloitte s culture

Who says work can t be fun? At Deloitte Digital, the worldsof business, creative, and technology intersect to transform the way we work,play, and communicate. We can t quite put our finger on it, but that combocreates something kind of magical. In studios or on the road, we believe in ourpeople, and we understand that quality of life directly impacts quality ofwork. We pride ourselves on our flexible work environment and distinctiveculture. Learn moreabout life at Deloitte Digital. at

Corporate citizenship

Deloitte is led by a purpose: to make an impact thatmatters. This purpose defines who we are and extends to relationships with ourclients, our people and our communities. We believe that business has thepower to inspire and transform. We focus on education, giving, skill-basedvolunteerism, and leadership to help drive positive social impact in ourcommunities. Learnmore about Deloitte s impact on the world. at

Recruiter tips

We want job seekers exploring opportunities at Deloitte tofeel prepared and confident. To help you with your interview, we suggest thatyou do your research: know some background about the organization and thebusiness area you re applying to. Checkout recruiting tips from Deloitte professionals. at

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see for a detailed description of DTTL and its member firms. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.

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