Deloitte Manager, Customer & Marketing, Customer Strategy & Applied Design in New York, New York

Deloitte Consulting LLP seeks a Manager, Customer & Marketing, Customer Strategy & Applied Design in New York, NY and various unanticipated Deloitte office locations and client sites nationally.

Work You ll Do

Develop recommendations for improving clients organization to address existing pain-points related to growth and marketing, marketing analytics and operations, and customer experience and service. Manage large, complex projects that identify, design, and deliver customer and marketing-anchored change and growth in client businesses. Assist clients in making strategic decisions and implement business improvements in areas such as customer strategy, marketing strategy, and customer relationships. Lead stakeholder interviews with top executives and senior management. Implement and oversee the quality of deliverables and effectively manage the team and day-to-day relationships to ensure exceptional performance. Benchmark processes against best practice for clients in the consumer packaged goods, pharmaceutical, and retail industries. Analyze issues and conduct analyses to determine the risks and feasibility associated with strategic and operational decisions. Perform primary and secondary market research from conducting interviews with customers, clients, and focus groups to evaluating financial market data using Bloomberg, Factiva and Forrester to obtain insights and drive stakeholder alignment. Analyze financial and economic data for clients to perform cost-benefit and revenue analyses to identify opportunities and challenges for clients. Understand business needs, conceptualize scope of work for prospective clients, and contribute to wider business development activities. Develop implementation roadmaps for gaps identified in clients business processes and operations. Produce and contribute to deliverables using Microsoft PowerPoint, Microsoft Excel, Microsoft Project, Visio, and Tableau. Develop stakeholder communications on project progress, risks, and budget management.

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Requirements

  • Bachelor s degree or foreign equivalent degree in Business Administration, Management, Economics, Engineering (any), or a related field.

  • Five years of progressively responsible experience as a Manager, Consultant, or a related occupation.

  • Must have five years of experience with:

  • Analyzing issues and conducting analyses to determine the risks and feasibility associated with strategic and operational decisions;

  • Performing primary and secondary market research from conducting interviews with customers, clients, and focus groups to evaluating financial market data using Bloomberg, Factiva and Forrester to obtain insights and drive stakeholder alignment;

  • Analyzing financial and economic data for clients to perform cost-benefit and revenue analyses to identify opportunities and challenges for clients;

  • Understanding business needs, conceptualizing scope of work for prospective clients, and contributing to wider business development activities;

  • Developing implementation roadmaps for gaps identified in clients business processes and operations;

  • Producing and contributing to deliverables using Microsoft PowerPoint, Microsoft Excel, Microsoft Project, Visio, and Tableau;

  • Developing stakeholder communications on project progress, risks, and budget management.

  • In the alternative, employer will accept a Master s degree or foreign equivalent in a stated field and three years of experience.

  • Any suitable combination of education, training or experience acceptable.

  • 80% travel required.

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. We also suggest that you brush up on your behavioral and case interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.