Deloitte Flexible Consumption Business Capability/Process Senior Manager in New York, New York

Flexible Consumption BusinessCapability and Process Senior Manager

OurTelecommunications, Media and Technology (TMT) industry clients include some ofthe most valued companies in the U.S. and many of the world s top globalbrands. We are poised to help clients shape their evolving business models,scale and transform their operations, modernize their processes andtechnologies, and constantly improve their customer experience. Our Telecommunications,Media & Entertainment sector includes the world leaders intelecommunications, media, entertainment, sports, business informationservices, and digital platform companies for search, social, marketing,analytics, etc.

Flexible consumption models at longemployed by Utility and Telecom companiesis now expanding to businesses inother industries (including Technology, Media, Automotive, and IndustrialProducts), creating value for both customers and the companies that adopt them.These models at are profoundly different fromtraditional business models and will require a very different set of business capabilities at so that customersare able to access, consume, and pay for services based on need and usagefrommedia content to technology infrastructure and enterprise software solutionsina flexible, scalable, and secure manner.

Work You llDo

Ourpractitioners work in integrated project teams on a range of projects coveringthe entire lifecycle from planning through to design, development and thedeployment of solutions. These project teams will often include leaders andspecialists from other business and technical disciplines from within theconsulting practice and from our clients. A focus on team work is thereforecritical. As a Flexible Consumption Model capability Senior Manager, you willbring considerable business functional expertise to define new businesscapabilities, processes, and solutions to transform new business models. Youwill interact daily with key business and IT executives and lead multiple teamsin various strategy and implementation activities

Responsibilitieswill include:

  • Client Management : Manage day to day interactions with executive clients and sponsors

  • Planning & Delivery Management : Lead engagement planning and budgeting; mobilize and manage engagement teams; define deliverable structure and content; facilitate buy-in of proposed solutions from top management levels at the client; direct on-time, quality delivery of work; manage engagement economics; manage engagement risk

  • Business Development : Develop and maintain contact with top decision makers at key clients; organize and lead pursuit teams; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

  • People Development :Perform role of counselor and coach; provide input and guidance into the staffing process; actively participate in staff recruitment and retention activities; provide leadership and support for delivery teams and staff in local offices

  • Eminence Development : Develop practical solutions and methodologies; develop "thoughtware" and "point-of-view" documents; participate in public speaking events; get published in industry periodicals

The Team

Witha full range of capabilities, we work with clients through the entiretransformation, from inception and design through execution andoperation. We have professionals who are knowledgeable about all industrydynamics, core functional areas, strategic capabilities, and enablementtechnologies. We have a tested, proven framework and transformation methodology at to guide our clients with confidence from business strategy through technicalenablement:

  • Business strategy at : Overall business strategy to drive flexible consumption-based business models for the organization

  • Business model at : Clear definition and alignment on what is sold, to whom, and how

  • Business capabilities at : Enabling processes and policies to support the target business model

  • Operating model: Based on new set of business capabilities defining the right structure for organizing them to optimally deliver a company s offerings to the marketplace

  • Technology platform: Strategic automation of processes for efficiency via a technology platformapplications, infrastructure, data, integration, and security



  • 10 years of relevant technology consulting or industry experience

  • Extensive experience in Lead-To-Cash business capability design & prioritization, requirements management and future state process design

  • Must have experience leading multiple complex full-cycle business transformations including leading clients and consulting staff through critical phases of capability assessment & prioritization, requirements management, future state process design, and technology/vendor selection

  • Solid understanding of flexible consumption models such as subscriptions, pay-as-you-go, usage-based and their role in innovative go-to-market approaches and new revenue models

  • Experience working across a broad range of technology solutions and applications with good understanding of the business models they support

  • Proven leadership skills demonstrating strong judgment, problem-solving, and decision-making abilities

  • Experience with selling to C-level executives and other business development activities

  • Pre-sales, proposal, and RFP experience

  • Proven track record of consistently attaining managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

  • At least 5 years of experience contributing to the development and presentation of client proposals.

  • A Bachelor s Degree

  • A willingness to travel 80 - 100% of the time


  • Strong oral and written communication skills, including presentation skills (MS Visio, MS PowerPoint)

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment

  • Experience mentoring and coaching others

  • An advanced degree in the area of specialization is preferred

How you ll grow

At Deloitte, our professional development plan focuseson helping people at every level of their career to identify and use theirstrengths to do their best work every day. From entry-level employees to seniorleaders, we believe there s always room to learn. We offer opportunities tohelp sharpen skills in addition to hands-on experience in the global,fast-changing business world. From on-the-job learning experiences toformal development programs at Deloitte University, our professionals have avariety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a greatorganization. We value our people and offer employees a broad range ofbenefits. Learn more about what working at Deloitte can mean for you. at

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Our positive and supportive culture encourages ourpeople to do their best work every day. We celebrate individuals by recognizingtheir uniqueness and offering them the flexibility to make daily choices thatcan help them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

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Category: Management Consulting

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