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Deloitte Engagement Manager (Market Gravity) - NYC in New York, New York

Engagement Manager (Market Gravity) - NYC

As an Engagement Manager with Customer Strategy & Applied Design s Market Gravity, you will inspire and lead multi-talented teams to get big ideas to market - you relish tacking complex problems and are able to confidently bring design-led thinking to the table to create solutions that work for the customer whilst also meeting broader business requirements.

What you will do

Lead major programs with multiple phases, with a cross-functional Market Gravity team (combining consulting, design and insight)

Be responsible for shaping and delivering an awesome overall solution to the client

Develop trusted advisor relationships with the client and take the lead in steering group meetings up to C-suite / CXO-level

Actively contribute to the growth of Market Gravity, taking a lead role in training and coaching MG team members, identifying and supporting on-sell opportunities, and supporting other business development activities

The team

Customer Strategy & Applied Design

Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.

We deliver set of customer focused work:

  • Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda

  • Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.

  • Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth

  • Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent

Required skills

Bachelor s degree in a relevant field (business, design, research) OR equivalent experience

Seven plus years relevant consulting or industry experience in design user experience, digital or e-commerce

Minimum 2 years of experience managing technology engagements

Experience leading a team of direct reports

Willingness to travel up to 50%

Experience leading pursuit or sales team

Experience leading a team of direct reports

Strong oral and written communication skills, including presentation skills

Strong problem solving and troubleshooting skills

Ability to work both independently and as part of team

Willingness to mentor junior staff

Strong analytical and technical skills

Preferred skills

Experience working in startup or creative environment

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at


At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.