Deloitte Deloitte Risk & Financial Advisory Business Solution Advisor - Customer Experience Measurement (Summer/Fall 2020 University of Houston) in New York, New York
Like to travel? Want an opportunity to use your excellent judgement, analytical abilities, and utilize your knowledge in the hospitality, food, retail and customer service industries to serve as a quality advisor? At Deloitte, we provide enhanced brand and reputation risk management services to our clients. As a Business Solution Advisor, which involves 100% field-based travel, you will use your expertise to lead quality-assurance examinations for brand assurance programs. You will be our clients eyes and ears, offering them information and feedback on their customers experience.
Work you ll do
Motivated and ambitious, you will relish the opportunity to travel and work independently as you develop and deliver important summary presentations of evaluation findings to key client executives. Able to lead discussions with clients on business priorities, you will work closely with them to learn about their business, uncover their needs and help execute a program that helps deliver a more engaging, memorable customer experience.
We help our clients protect their brands, deepen their customers advocacy, and strengthen their reputation through our end-to-end approach to Customer Experience Measurement. Our brand audit capabilities allows us to analyze consistency in numerous brands across different territories to provide property-level data and big picture insights to our clients. Our global capabilities position means we can help our clients minimize the risks to their brand and reputation. Learn more about the team at Deloitte at https://www2.deloitte.com/us/en/pages/risk/solutions/lra-a-deloitte-business-service-offerings.html .
BA/BS degree in Hospitality or related fields
Proficiency with all current word processing, spreadsheet, and presentation creation tools
Experience working independently on multiple projects, while adhering to strict deadlines
Excellent communication and analytical skills and be able to develop and present examination results in a friendly, empathetic and helpful manner
Demonstrated ability to exercise discretion and independent judgment by using industry knowledge and fully comprehending clients business models and needs
Must be prepared to travel extensively throughout any region or country required by the client (100%, 52 weeks per year)
Ability to obtain valid driver's license
Must reside in close proximity to a major international airport (< 50 Miles)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
Strong academic track record (minimum GPA of 3.2)
Internship or minimum one year hospitality, tourism, retail or other customer service experience
How you ll grow
At Deloitte, we believe in professional development and helping our people grow. We offer learning opportunities to help you sharpen your skills in addition to hands-on experience in the global, fast-changing business world. We support the development of leadership and technical skills through leading-edge learning development solutions. When you join, you ll participate in Welcome to Deloitte, a two-day orientation followed by the New Hire Seminar where you will be introduced to many of the fundamental aspects of your upcoming journey.
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits.
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte .
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people, and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world at https://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html .
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. We also suggest that you brush up on your interviewing skills and practice discussing your experience and job history with a family member, friend, or mentor. Check out recruiting tips from Deloitte professionals at https://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html .
Category: Accounting & Auditing
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.