Deloitte Customer Insights Senior Consultant - Chicago & NYC in New York, New York
Customer Insights Senior Consultant - Chicago & NYC
DoblinCustomer Strategy & Applied Designare looking for skilled research specialists who want to experiment across methods to inform the products, services and customer experiences of the future. Insights specialists are highly skilled in one or more discipline of user-centered research both to explore new domains and to evaluate and test new ideas. Directing the discovery process as part of design and innovation teams, this role involves close collaboration with design, strategy and technology colleagues to ensure that primary and secondary insights are driving client results.
Work you ll do
Directing research framing, planning, execution and analysis
Choosing and advocating for research methods to employ across research types
Leading research at the front end of projects to include ethnographic-style interviewing, observation, and other methods
Leading evaluative research, leveraging various types of digital and physical prototypes to refine concepts based on user input
Leading the development of research outputs and narratives, incorporated into large-scale workshops and client meetings
Serving as the voice of customers in front of senior client audiences
Successful candidates will be able to demonstrate these characteristics:
A passion and curiosity for learning about the world, human behavior, and the motivations that lie beneath the surface to create solutions that fit into people s lives
Compelling written and spoken communication
Great attention to detail and a passion for experimenting with new ways of improving the quality of insight we bring when solving problems
Interest in empathizing and engaging directly with clients
Interest in collaborating and working on multi-disciplinary teams.
Customer Strategy & Applied Design
Our Customer Strategy & Applied Design team focuses on helping clients discover, design, and prototype customer growth strategies and innovation portfolios to create and drive change in a digital world. We bring knowledge and offerings to uncover the behaviors, motivations and preferences of our clients customers and develop new experiences for them. Our team of professionals has deep capabilities in strategy, customer experience, digital strategy and innovation.
We deliver set of customer focused work:
Customer Strategy | Help clients build capabilities to better understand customer value drivers and make choices about the markets and segments they serve through digital, social, and mobile channels; optimize pricing decisions and shape the most strategic issues on the CMO agenda
Customer Experience | Help clients improve the quality, nature and power of interactions between the customer and the organization across the lifecycle of sales, marketing and service at each and every touch point.
Applied Innovation | Help clients rapidly design, prototype and launch new businesses and experiences, translating insights on human behavior from design-led methods into offerings and technologies that delight customers and drive growth
Digital Strategy | Help clients understand, envision and articulate digital as a business strategy aligned with their CEO s agenda and then craft a plan to embed everything they do with the latest technology solutions and business models to compete in the marketplace for customers and talent
A Master s degree in a relevant field (human factors, sociology, anthropology, design strategy, innovation, industrial / organizational psychology, human computer interaction) and 2-4 years experience in the practical application of research methods to business contexts
OR equivalent relevant experience (5 years) at an innovation strategy consultancy or in a corporate user-centered innovation research role
Demonstrated experience as a client-facing advisor on research-related topics
A passion for and working knowledge of the design and innovation process
Ability to travel at least 50%
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
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Category: Management Consulting
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