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Deloitte Consumer Products & Retail - Sales, Service, Digital Strategies Manager in New York, New York

Consumer Products & Retail - Sales, Service, Digital Strategies Manager

The Consumer industry is focused on serving the changing consumer, who has rapidly evolving needs, behaviors and preferences for products, services, and experiences. Our Consumer Products and Retail sector is undergoing a transformation fueled by an empowered consumer, technology advancements, market fragmentation and blurring lines across the industry. Organizations are racing to compete for the consumer s attention and win share of wallet, which is creating unique challenges to innovate, modernize technology and transform business models with the winners ultimately seeing this as a consumer-led renaissance.

Work we do

The Customer and Marketing business within Deloitte Consulting serves clients facing fundamental strategic choices and growth challenges related to their customers and ecosystems. Our team brings together a diverse mix of strategists, marketers, digital and creative experts working to transform client organizations and capture value by deeply understanding clients markets and customers.

Work you will do

  • Design leading digital experiences for demanding, world-class clients

  • Create compelling concepts and lead a cross-functional team to bring them to life

  • Support account teams, including business development

  • Manage budget, scope, and resources across multiple projects and clients

  • Pursue your fascination with the current and future state of digital brand experiences

  • Organize and deliver services on a cross-section of complex projects

  • Actively participate in the development of business and vendor relationships

  • Responsible for project(s) financials including development of financial plans

  • Manages day-to-day interactions with clients and internal Deloitte team

  • Displays both breadth and depth of knowledge regarding functional and technical issues

  • Displays leadership and business judgment in anticipating client/project needs and developing alternative solutions

  • Provide counseling/coaching, oversight, and support for delivery teams and staff

  • Actively participate in staff recruitment and retention activities providing input and guidance into the staffing process

  • Focus on managed revenue targets as well as achieving quarterly or yearly sales objectives for new business

  • Manage resources and budget on client projects

  • Review and prepare an analysis of promising private sector driven, high-impact energy projects and carry out preliminary due diligence

The team

Digital Customer

Our Digital Customer team focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. Our ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the creative digital consultancy real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

Sales Excellence & Service Excellence | delivers sales and service strategies and plans, operating model definition, incentive design and implementation, and operations support for digitally-enabled sales, channel, and customer service capabilities

Digital Experience | creates engaging omni-channel digital experiences across web, mobile, AR/VR, voice, gesture, IoT, and video

Flexible Consumption | the commercial strategy, operating model definition, and capability delivery of subscription/flexible consumption business models

Digital Foundry | a flexible, end-to-end delivery model emphasizing innovation and disruption

DigitalMix | an integrated set of platforms to enable business re-platforming

As a Manager you will bring considerable technical, functional, and product expertise to deliver effective solutions to clients.

  • Manage day to day interactions with executive clients and sponsors

  • Manage and deliver components of client engagements that identify, design, and implement technology and creative business solutions for large companies.

  • Responsibilities include, among others, managing teams in the identification of business requirements, functional design, process design (including scenario design, flow mapping), prototyping, testing, training, defining support procedures.

  • Develop and maintain contact with top decision makers at key clients; participate and lead aspects of the proposal development process; contribute to the development of proposal pricing strategies

Qualifications

Required:

  • 5 years experience with creative/visual design and user experience.

  • Minimum of 3 years of professional experience in the Retail or Consumer Goods industry, or a mix of a few years industry experience and functioning as a Senior Manager or higher in a Consulting environment.

  • Demonstrates consistent career progression with increasing levels of responsibility; performed above expectations in professional roles

  • Ability to work independently; lead teams focused on specific work streams of large projects.

  • Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency

  • Willingness and ability to travel 80%

  • Functional and Technical requirements gathering and grooming

  • Internal SFDC and External Data management and Integrations

  • Data migrations supporting system migrations or M&A activity

  • Test plan and quality management

  • Contract template strategy and development

  • Agile development experience

  • Ability to travel 80%

  • Limited immigration sponsorship may be available

Preferred:

  • Strong oral and written communication skills, presentation skills and MS Visio, PowerPoint, Excel and PowerPoint proficiency.

  • Superior critical thinking, analytical, and problem-solving skills.

  • Exceptional interpersonal, team-building, and communication skills.

  • Ability to build consensus and foster change in ambiguous settings.

  • Ability to lead large teams and own deliverables.

  • Ability to work in an ambiguous environment.

  • Strong problem solving and troubleshooting skills with the ability to exercise mature judgment.

  • Must live within commuting distance of one of Deloitte s consulting offices.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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