Deloitte Campaign Operations Specialist-XSP in New York, New York

Marketing Services Campaign Operations Specialist-XSP

Do you excel at designing and executing omni-channel marketing campaigns using Adobe or SalesForce campaign tools?

Understanding the XSP digital space and preparing for what s next is at our core. We help clients re-imagine how profits are made, how relationships are created and managed; we reshape how work gets done and rewire the competitive fabric of entire industries.

Deloitte Digital Marketing Services-XSP is seeking proven Campaign Operations Specialists to help us transform the way brands interact with their customers.

Whether we re building cutting-edge customer data platforms offering a single view of customer interactions across engagement channels, implementing machine-learning to optimize customer marketing offers in real-time, or helping clients design and execute impactful marketing campaigns, Deloitte Digital is evolving customer experience by arming our clients with the ability to communicate the right message to the right customers at the right time.

We re growing fast and we need brilliant Campaign Operations Specialists like you to fuel our continuing innovation and growth. Along the way, you ll find exceptional growth opportunities limited only by your hunger for learning and applying new technologies in our exciting, start-up-like environment.

Work you ll do

As a Marketing Services Campaign Operations Specialist-XSP, you ll work alongside our clients to design, develop, and execute omni-channel marketing campaigns in a variety of campaign tools in accordance with clients specifications. You ll also be responsible for process improvements and campaign automation to make campaigns more efficient. You possess a deep understanding of the campaign management lifecycle, including data quality, QA, email deliverability, and measurement of ROI and KPIs.

Day to day, you ll work with client and internal Deloitte teams to ensure the successful and timely execution of scheduled campaigns.

This includes the following responsibilities:

  • Create and execute campaign workflows, QA data to ensure accuracy, monitor activity and notify stakeholders of relevant outcomes, fluctuations, and plans

  • Document client requirements during the planning and execution stages and coordinate with key functions to complete and launch campaigns

  • Act as a SME for campaign execution best practices and timing

  • Understand customer personas and segmentation to help make well-informed campaign segmentation and targeting decisions, tailoring communications messages in each campaign to connect to relevant customer personas at their correct buying cycle stage

  • Work with the Marketing team to report on results to client stakeholders and collaborate on on-going action items

  • Create strategic automated campaigns

  • Manage email deliverability, escalate issues, and work with our email service provider (ESP) to resolve issues with the assistance of other Deloitte technical resources

  • Assist with the creation of training materials specific to the setup and execution of marketing campaigns

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

  • eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Advertising Technology solutions

  • Marketing analytics implementation and operations

  • Advertising campaign ideation, development and execution

  • Acquisition and engagement campaign ideation, development and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required:

  • 7 years marketing experience

  • 2 years experience executing omni-channel marketing campaigns in Adobe Campaign or SalesForce or SalesForce Marketing Cloud (Adobe and/or SalesForce certification is a plus)

  • Ability to configure campaign templates and workflows based on client specs including complex segmentation

  • Ability to troubleshoots technical issues related to HTML templates, list segmentation and other aspects of email execution, as required

  • Proven QA experience with segmentation, counts, data quality, and creative content

  • Ability to manage multiple integrated initiatives simultaneously

  • Experience with out-of-the-box reporting in Adobe Campaign and Salesforce, as well as creating custom reports

Preferred Experience:

  • Ability to diagnose and correct HTML issues in creative content

  • Experience writing simple-to-moderate complexity SQL queries

  • 1 years of hands-on experience with other products in the Adobe (e.g. Analytics, Experience Manager, Target) or SalesForce stacks

  • Proficient in using email testing and rending tools (e.g. Email on Acid, Litmus)

  • Using JIRA to manage and update project tasks and deliverables

  • Leveraging Content Management Systems to store, manage version history, and access creative content

  • Tableau, Microsoft Power BI, or other reporting tools to create reports to track campaign and deliverability metrics

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

kwxsp

kwdeldigstudusa

kwdeldigadmkusa

kwdeldigallddusa

Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.