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Deloitte One Team Associate (Reception) in New Orleans, Louisiana

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

One Team Associate (Reception)

Position Summary:

Oversee the daily tasks and responsibilities for the office reception desk. Serve as the first point of contact for guests and visitors to the Deloitte office. Exude professional and welcoming demeanor, process requests quickly and effectively, and clearly understand and execute security measures as needed. Creates overall experience for customers and guests that is positive and supportive.

Key Relationships:

Local office client services and operations leadership, Hospitality Manager, and Associate Reception Team. Assist client service staff in resolving hospitality related issues and questions. Collaborate with team to ensure consistent delivery of office services in accordance with team standards.

Responsibilities:

  • Professionally greet and direct all visitors and serve as point of contact

  • Promptly and professionally answer and manage all incoming calls and relay messages

  • Maintain Reception area and assist in supporting areas around Reception as needed

  • Use necessary applications and systems such as Service Desk to track internal workflow

  • Coordinate guest lists for security and maintain knowledge and other guest document protocols

  • Adept at using all features of telephone system and voice mail

  • Ensure coverage for the Reception desks and work closely with backups on continued high level of support

  • Work on special projects in One Team and other duties as needed or directed

  • Team with other One Team members so that a professional level of client service is maintained, executed, and seamless

  • Collaborate with Hospitality Manager to identify and resolve client service challenges

  • Assist clients in reservation support for meeting rooms and workspaces

  • Provide check in, check out and reservation support and troubleshooting to local staff and guests

  • Generate daily system reports required to effectively manage programs

  • Comply with requirements for meeting set-up and last-minute modifications and execute in a professional manner

  • Cross-trains in other team functions and provides back-up support to other positions as needed.

  • Accepts catering deliveries and reconciles order against delivery; assists with set-up.

  • Prepares meeting spaces by configuring room according to customer s request; providing meeting support supplies; assisting with audio-visual equipment set-up; accepting catering deliveries, etc.

  • Tears-down meeting space by ensuring clean-up of food and supplies; cleaning whiteboards, collecting materials left-behind and disposing or storing as appropriate, etc.

  • Prepares and maintains the physical space, including workstations, offices, teaming rooms, kitchens and conference rooms. Cleans spaces and restocks supplies to ensure the space is neat, organized and ready for use (either daily or as turnover occurs). Collaborates with the Facilities team to report lighting, carpet, wall, etc. repairs.

  • Identify, prioritize, and resolve issues in a pro-active manner

  • Ability to lift 50 pounds

Category: Administrative and Support Services

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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