Deloitte System Operations Engineer in Nashville, Tennessee
System Operations Engineer
Introduction to Advisory Hybrid Operate Technology Operations
Our team is client focused and mission driven. As a hands on System Operations Engineer 1 in Deloitte's Advisory Hybrid Operate Technology Operations, you'll work with our diverse teams of passionate professionals to help solve for some of today's toughest technology challenges to enable or clients to achieve business growth and manage risk.
Work you'll do
As a System Operations Engineer you will support the Hybrid Operate Technology Operations cutting-edge technology that provides innovation solutions.
Evaluate, integrate and test new tools and technologies
Work with Project Management Liaisons to establish tasks and level of effort for project delivery for specialized client requirements
Install applications, develop scripts, and perform upgrades
Provide support for various cyber threat detection and response cutting-edge applications
Monitor the environments, responding to health alerts for various supporting hardware and software platforms
Triage, analyze, and troubleshoot incidents to validate and implement mitigations
Escalate infrastructure and application issues, implements countermeasures in response to quickly resolve the issue, and recommends operational improvements
Develop hardware and software specifications based on business needs and architectural standards
Maintain technical documentation necessary to make the assigned systems operational and efficient
Review existing infrastructure, analyze, recommend refinements, improvements and enhancements to ensure the most efficient methods are employed
Keep accurate incident notes in case management system
Continuously improve the service by identifying and correcting issues or gaps in knowledge, identifying and recommending new or updated tools
Perform peer reviews and consultations with other System Operations Engineers
Communicate with software and hardware vendors to request service regarding malfunctioning products
Actively seek self-improvement through continuous learning and pursuing advancement
Provide shift status and metric reporting
Participate in on-call rotation
Adhere to internal operational security and other Deloitte policies
Perform light project work as assigned
Bachelor of Science with a concentration in computer science, information systems, information security, math, decision sciences, risk management, engineering (mechanical, electrical, industrial) or other business/technology disciplines or equivalent work experience
Minimum 5+ years of experience in the IT industry.
Minimum 5+ years of experience in System Administration experience
3+ years of hands on cloud experience, AWS or Azure preferred, including cross-region deployment
3-5 years' experience installing, maintaining and troubleshooting Windows firmware, servers, and storage
Experience in Highly available 24x7 Enterprise Operational Environment
Monitoring daily system performance and respond immediately to security or usability concerns
Ability to respond to and resolve incident requests
Understanding of load balancing, TCP/IP, basic networking skills such as IP, DNS, HTTP
Understanding of common network devices such as routers, switches
Ability to upgrade systems and processes as required for enhanced functionality and security issue resolution
Basic knowledge of database related technologies: SQL, SQL Server Management Studio, SQL Profiler, SQL Server Agent, SSIS
Basic knowledge of IIS configuration, application pools, web site setup, and troubleshooting
Basic knowledge in system security architecture and security solutions
Ability to review application logs
Ensure that all server hardware, operating systems, software and procedures aligned with organizational standards and strategic business plan.
Experience with parsing and scripting languages such as Powershell, Perl, VBscript, SQL Scripting, etc.
Hands-on experience supporting and managing secure Web-based environments
Experience with Microsoft Windows Operating Systems & general networking concepts as well as virtual technologies
Understanding of the full software development life cycle: Analysis, Design, Coding, Testing and promotion into Production.
Ability to multi-task, nimbleness and highly functional within a team environment
Must be adaptable to work in a varied, fast paced exciting, ever changing environment
Strong communication, interpersonal, analytical and problem-solving skills
Able to work shifts on a rotating basis for 24/7 support of clients
Excellent interpersonal and organizational skills
Self-motivated to improve knowledge and skills
A strong desire to understand the what as well as the why and the how of security incidents
Continuous contribution of best practices documentation and technical notes for internal and external distribution
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.