Deloitte Service Controls Reporting & Continuity Governance Analyst in Nashville, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Service Controls Reporting & Continuity Governance Analyst

Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Become a part of the expanding team of IT Service Management where you will have the opportunity to create an impact by ensuring that Technology and Infrastructure IT controls are monitored, meeting their objectives and are continually improving in order to sustain a rapidly changing environment and controls landscape.

Work you ll do

The successful candidate will be responsible for coordinating periodic updates to the detailed information supporting disaster recovery plans and will provide guidance and consultation to various business units and service continuity program. In addition, the candidate will also be responsible for working with the Access Management Services and Controls managers to produce operational metrics reports as well as monitor, encourage, and record progress towards meeting corporate standards and audit guidelines.

  • Communicate the business directives, goals and needs to the business technical teams and manage expectations

  • Assist in data analysis and preparation of key performance metrics and reporting across all functions within Service Controls organization.

  • Learn new software in a timely manner and instruct client in the use of the service continuity software.

  • Assist in the development of training documentation and procedures.

  • Understand and document key systems information regarding mission critical systems.

  • Identify potential areas where existing standards require change

  • Make recommendations to program management.

  • Utilize defined procedures and practices to produce consistent results, adhering to program guidelines and standards.

  • Assist in the development and documentation of process workflows and various implementation activities

  • Recognize, manage, or fulfil urgent or escalated issues.

  • Assist in testing exercises documenting outstanding issues, developing remediation plans and ensuring progress is tracked and reported in specified timeframes.

  • Assist and support technical business projects to ensure compliance and alignment with business goals

The Team

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

  • Unified Communications

  • Infrastructure Operations

  • Office of Technology and Infrastructure

  • Service Management

  • Solutions Delivery

  • Technology Support Services

  • Visual Technology and Solutions

  • Cloud Solutions Center

IT Service Management (ITSM) is a process-based practice that aligns the delivery of information technology services with needs of the business, emphasizing benefits to customers. ITSM involves a shift from managing IT as individual components to focusing on the delivery of end-to-end services using best practice process models. ITIL (Information Technology Infrastructure Library) is a globally recognized collection of best practices for information technology (IT) service management. ITSM employs ITIL documented best practices and in most cases extends beyond into additional areas such as enhanced processes and implementation to provide additional value-added functionality. At present, ITSM methods have evolved to include specific ways to enable and optimize assessment, planning, and implementation of ITIL best practices. Although managing the technology itself is a necessary component of most ITSM solutions, it is not a primary focus. Instead ITSM addresses the need to align the delivery of IT services closely with the needs of the business.

Category: Information Technology

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled