Deloitte Senior Unified Communications Infrastructure Engineer in Nashville, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Senior Unified Communications Infrastructure Engineer

Location: Hermitage, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

As the Senior Unified Communications Infrastructure Manager, you will be responsible for all aspects of system/application engineering including problem-solving, configuration and implementation efforts for large/complex projects with an emphasis on operational excellence and continuous improvement of systems engineering related processes and procedures. In addition, you will be responsible for the day-to-day operations of real-time and asynchronous communications and collaborations systems. Hosted applications include but are not limited to, Microsoft Exchange servers, Skype for Business/Lync servers, Windows 2008 R2/2012 R2 domain controllers, DNS/WINS servers, Microsoft Outlook, Exchange Active Sync, Skype for Business and other applications as deployed by the Unified Communications team.

Additional responsibilities:

  • Providing next level of support for DNOC Applications Support team.

  • Key responsibility for monitoring and responding to issues or service requests reported in Service Desk, and creating and resolving problem tickets for chronic service issues.

  • Participating in team on-call pager response 7x24x365 in support of escalations by DNOC Applications Support team.

  • Participating in after business hours operational maintenance activities and deployments

  • Monitoring performance levels and capacity of supported applications, and assisting the Unified Communication team in proper capacity planning and management.

  • Engaging with Enterprise Operations Tools Team to ensure proper monitoring of all supported Unified Communications applications and services.

  • Engaging in activities as required, such as developing build documents, testing configurations and patches, and planning deployments.

  • Planning, deploying solutions, documenting procedures and coordinating systems software and hardware activities with local and remote team members and their clients.

  • Management of the application through its entire lifecycle.

  • Developing standards, processes, and procedures within the scope of Unified Communications.

  • Collaborating with other service teams Networking, Server, Desktop, Applications to assist in solving service problems when related to UC services.

The team

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Technology & Infrastructure

The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.

Service lines:

  • Unified Communications

  • Infrastructure Operations

  • Office of Technology and Infrastructure

  • Service Management

  • Solutions Delivery

  • Technology Support Services

  • Visual Technology and Solutions

  • Cloud Solutions Center

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.