Deloitte Senior Engagement Manager - ServiceNow in Nashville, Tennessee
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Senior Engagement Manager - ServiceNow
Location: Hermitage/Nashville, TN
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you ll do
Implements the strategic direction, operations, and maintenance for assigned products or applications.
Leads and oversees all software development projects for a product portfolio.
Manages all design, development and QA aspects of the Agile SDLC for multiple projects.
Directs, evaluates and monitors the progress of product and facilitates discussions with various departments around business objectives, functionality, architecture, and product development.
Researches new and emerging market trends to evaluate the direction and longevity of product in the market.
Monitors compliance to standardized procedures and best practices and creates new policies and processes as needed.
Performs a combination of professional and management duties over work staff. May serve internal or external clients
Oversee product roadmap, planning, delivery, release management, and deployment to ensure technology standards and business needs are met.
Guides the strategic direction, operations, and maintenance for ServiceNow across all implemented modules and other assigned products or applications. Leads and oversees all software development projects for a product portfolio.
Manages the ServiceNow studio to ensure that product roadmaps are developed and executed in line with the established strategy.
Monitors and prepare development product work plans, budget, and schedules. Tracks the costs on a regular basis against the budget.
May directly manage the budget and project timeline. Also, may engage leadership in the budgeting and planning process and provide leadership with status updates and potential issues.
Oversees and conducts research on competitive products both internally and externally; Understands business and industry direction to determine and provide advice on product future.
Seek ways to reduce application related costs and increase efficiencies of applications in production.
Integrate the business strategy and knowledge of software capabilities (current and future) into vision and direction for all channel-related products.
Ensure that all products support the appropriate business processes and have the appropriate support and maintenance processes in place.
Leads the design, development and delivery aspects of the ServiceNow platform or other assigned products. Partners with business and technical leaders to deliver, maintain, support enterprise wide business solutions.
Lead all development aspects of SDLC for Deloitte Application Studios projects in partnership with PMO
Ensure all development and maintenance projects are in accordance with channel strategy, and adhere to product and channel vision and product innovation roadmaps.
Head project execution, resource deployment, and overall leadership and coordination efforts to ensure projects are completed on schedule and within budget.
Provide insight, oversight, strategic context, direction, and leadership to the Community of Practice staff involved in the effort.
Partner with channel leaders and project team to design, develop, and support Enterprise wide solutions.
Develop project documentation in collaboration with PMOe.g., project initiation documentation, budget, project plan, and resource plan.
Ensure resources assigned to projects are meeting deadlines and focused on the right activities.
Escalate issues, risks, and decisions to the Channel Leader or other stakeholders as necessary and develop mitigating actions.
Monitor progress and status of deliverables.
Ensure proper functioning of the Products / Applications and recommend upgrades as necessary.
Review projects for completeness of thought and consistency of approach and interface.
Own product releases and provide status to Deloitte Application Studios and ITS leadership; escalate issues proactively.
Ensure standards, procedures, and methodologies in the delivery life cycle are followed.
Communicate development and production status and issues to management and stakeholders.
Project Delivery Teaming
Organize and manage multiple product development teams
Partner with PMO to prepare overall project schedule, milestones, tasks, and estimates.
Participate in technology/solution decisions with architecture and product teams for projects.
Partner with Solution/Application Architects to ensure that technical design, unit testing, deployment, and implementation requirements are properly documented.
Partner with Business System Analysts (BSA) to analyze business and functional requirements which have a impact on business applications.
Work with offshore Technical Delivery Manager to optimize the mix of the development resources.
Coordinate with architecture and development teams to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design.
Coordinate with BSAs and Quality Engineering teams to ensure proper testing is performed
Motivate and lead project delivery teams and instill a mindset of continuous process improvement.
Offshore Team Oversight
Manage daily progress and status of deliverables on projects.
Manage both internal teams and offshore vendor teams project delivery, plans, and ensure proper staffing.
Ensure that all project resources are focused on the effort they are aligned to.
Closely monitor workload of all employees and offshore vendor resources assigned to project.
Promote effective teamwork and spirit of partnership.
Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services internally including:
Technology & Infrastructure
Application development and management
Relationship management group
For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .
Deloitte Application Studios (DAS)
Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.
Category: Information Technology
As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.