Deloitte ITS Specialist - ServiceNow in Nashville, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

ITS Specialist - ServiceNow

Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

The ServiceNow Specialist is responsible for managing the Availability, Change/Release processes to the ServiceNow platform and ensure documented processes are followed and the integrity of the system is fully protected. Analyze problems while working toward solutions to technical issues; deploy new releases and/or enhancements; maintain and support the platform s operational functions; Validation of implemented changes.

ServiceNow Production Control Administrator Responsibilities Include

  • Oversees the implementation of any software and/or environment change and ensure all changes are controlled and managed via established Change Control processes using ServiceNow and other tools.

  • Provides leadership in the selection, development, implementation, adoption and maintenance of configuration management tools which support build management strategies and implementations such as Continuous Integration and Deployment (CI/CD).

  • Thorough understanding of configuration management tools and capable of researching current trends and advancements including CI/CD experience, Ability to coordinate and work with multiple teams, Ability to analyze complex technical problems and provide innovative solutions, Ability to exert influence on the overall objectives of the team, Capable of mentoring other configuration management personnel, Knowledge of Agile practices

  • Responsible for proactively monitoring production system performance, communicating status of any anomalies, and performing root cause analysis.

  • Responsible for continuous improvements to platform operational monitoring

Project Delivery Teaming

  • Coordinate with Developers, Architects, Technical Delivery Managers and Engagement Managers for all SDLC activities

  • Coordinate with architects and development team members to perform code reviews to ensure that all solutions are aligned to pre-defined architecture/design

  • Coordinate with BSAs and Quality Engineering teams to ensure proper testing and validations are performed

  • Instill a mindset of continuous process improvement

Offshore Team Engagement

  • Coordinate and work with offshore specialists/engineers on daily progress and status of deliverables on projects/support activities

  • Manage internal teams project delivery, plans and committed delivery

  • Promote effective teamwork and spirit of partnership within the team and outside the team as well

The team:

Deloitte Application Studios (DAS) Group is an integral part of the Information Technology Services group. The principle focus of this organization is the development and maintenance of technology solutions that e-enable the delivery of Function and Marketplace Services and Management Information Systems.

DAS develops and maintains solutions built on varied technologies like SAP, Microsoft, HANA, Tableau, QlikView and GlobalSCAPE. DAS has various groups that provide the best of the breed solutions to the clients by following a streamlined system development methodology. DAS comprises of groups like Usability, Application Architecture, Development, Quality Assurance / Performance Engineering and Application Support.

VAM part of Deloitte Application Studio Group - an integral part of the Information Technology Services group is a 24x7 operating group responsible for Operational and production support of vendor-based products hosted within Deloitte or Vendor Cloud. It is responsible for Enterprise solution strategy, design, transition and operations of highly complex applications such as ServiceNow, RETS, C*Cure, OpenText, GlobalSCAPE, Service Desk Tableau, QlikView, BODS, SLT. SAP |Apigee to name a few. Teams between US & India support these entire group operations using follow the sun model. Vendor Application Management (VAM) focus on Engineering & Enterprise Application Support including Availability, Capacity, Information security, Service Continuity Management and operations.

Our ITS culture embraces diversity, inspires innovation, and supports everyone in maximizing their potential in and out of the workplace. You ll be joining a team of highly talented people who collaborate to deliver cutting edge technology solutions; whether you re developing custom enterprise applications or providing IT infrastructure and support, you ll play a critical role in helping our business stay ahead of the curve. We have the analytical skills needed to parse mountains of data, the technical proficiency to deliver custom solutions, and the interpersonal skills to present our thoughts to technical and non-technical audiences in logical and meaningful ways

Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that helps to drive Deloitte, which serves many of the world s largest organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.

The 2,200 professionals in ITS deliver services internally including:

Cyber security

Technology support

Technology & Infrastructure

Application development and management

Relationship management group

Strategy

Deployment

PMO

Financials

Communications

For more information on ITS, you can visit our dedicated recruitment page at https://usrecruiting.deloitte.com/-its-recruiting-for-experienced-hires .

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools that empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

About Deloitte

Deloitte refers to one or more of Deloitte Touche Tohmatsu Limited, a UK private company limited by guarantee (“DTTL”), its network of member firms, and their related entities. DTTL and each of its member firms are legally separate and independent entities. DTTL (also referred to as “Deloitte Global”) does not provide services to clients. Please see www.deloitte.com/about for a detailed description of DTTL and its member firms. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. Certain services may not be available to attest clients under the rules and regulations of public accounting.


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