Deloitte Incident Management Specialist in Nashville, Tennessee
Are you an experienced, passionate pioneer in technology? A system's professional who wants to work in a collaborative environment. As an experienced Incident Management Specialist, you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. Consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center.
Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...
Work you'll do/Responsibilities
The vNOC (Virtual Network Operations Center) Tier Event Management Senior (Tier 3 Support) supports the day-to-day operations of a team of network operations specialists and Incident Managers. This Tier Team member functions as a shift lead for event management within the VNOC. The VNOC team monitors the on-premise and cloud infrastructure for the client and supports event and problem management.
Deloitte's Government & Public Services practice-our people, ideas, technology, and outcomes-is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.
The US Systems Engineering Offering delivers large scale software applications and integrated systems and assists its clients with architecture design, assessment and optimization, and definition. The practice aims at developing service-oriented architecture (SOA) and other integration solutions to enable information sharing and management between business partners and disparate processes and systems. It would focus on key client issues that impact the core business by delivering operational value, driving down the cost of quality, and enhancing technology innovation.
Bachelor's Degree in Computer Science, or equivalent education or work experience
Must have Active Secret Clearance
VNOC Incident Management Senior supports major incidents as needed, to include after action reporting and problem management.
Responsible for research into root cause and documentation of major events, response rates, and reporting across all vNOC shifts, to include managing team to meet or exceed capacity, availability, and response times outlined in the Service Level Agreements (SLAs).
Provide support to Tier One vNOC members with change management logging activities Change Management teams to record change detail as it occurs.
Coordinate release management activities and record actual deployment change and status information as well as support all release deployment windows
Create and maintain vNOC Event knowledge articles, runbooks, and SOPS and communicate to external support teams as necessary.
Conduct continuous improvement activities within vNOC operational model, and ensure operations are efficient with a high level of quality for events
Travel up to 10% annually
Travel RequirementsTravel up to 20% annually (While 20% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.