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Deloitte Healthcare Provider Operational Excellence/Process Improvement Senior Consultant in Nashville, Tennessee

Senior Consultant, Health Care Provider, Operating ModelTransformation

Deloitte worksalongside clients throughout the project lifecycle and continuum to help ourclients address quality of care, access and cost concerns. We help our clients from assessment throughimplementation to create an infrastructure that enables sustainable, ongoingimprovement and help them navigate both internal and external challenges. Ourteams include clinicians and professionals who have experience leadinghospitals and health care systems (for profit, not for profit and academichealth centers) in realizing significant savings while transforming the waypatient care is delivered. They also include professionals with shared serviceexperience, clinical informatics experience and care management experiencewhich not only includes acute care but post-acute care, ambulatory and healthplan. We incorporate leading practicemethodologies, tools, technologies and training that helps make operational changesustainable.

Workyou ll do

Senior Consultants perform detailed,quantitative and qualitative analyses associated with developing meaningfulinsights to address health care providers biggest challenges. These challengesencompass everything from helping providers increase revenues, decrease costs,accelerate cash flow, improve clinical outcomes and operational workflowefficiencies by addressing people, processes, and technology across everyaspect of the project lifecycle. Responsibilities typical of a SeniorConsultant on one of these projects could include:

  • Participatein setting engagement objectives and scope

  • Developwork plans for components of an engagement

  • Coordinateactivities across work streams

  • Provideguidance to junior practitioners as they manage large, confidential and complexdata sets

  • Facilitateclient interviews and client meetings

  • Developprocess flows identifying pain points in the business process

  • Conductdetailed analyses to draw conclusions, and develop pertinent and insightfulrecommendations

  • Designdeliverables to reflect analyses conducted and recommendations

  • Presentfindings and recommendations to client leadership

  • Anticipate risksassociated with timely and high-quality delivery of project and escalate thesame to project management and leadership

  • Mentorjunior staff

OperationsTransformation Team

Our Operations Transformation teamfocuses on transforming our clients core business operations. We advise,design, implement, and deploy innovative and technology enabled solutionsfocused on heart of the business issues in specific sectors including HealthCare, Banking & Securities, Insurance, and Energy & Resources. OurMarket Offerings include Operating Model Transformation, Payments & RevenueCycle Innovation and Emerging Business Models.

Our clients seek a fresh perspective onhow to create a flexible, innovative business model supported by a strongoperations foundation. Professionals will use their deep sector knowledge andtechnical business operations consulting experience to take a more strategicview of our clients priorities, helping them to prepare for growth, embracethe digital agenda and maximize operational efficiency.


  • Bachelor s degree from accredited university with strong undergraduate academic record

  • 4 years of professional experience in a health care provider or consulting setting (or 2 years with MBA/MHA/equivalent master s degree), including 2 years in provider operations

  • Demonstrates consistent career progression with increasing levels of responsibility

  • Competent in Microsoft Excel and PowerPoint

  • Willingness and ability to travel 80%

  • Must live within commuting distance to one of Deloitte s consulting offices

  • Limited immigration sponsorship may be available.


  • Clinical Informatics experience

  • Care Management which includes acute care, ambulatory and health plan experience

  • Professional experience with operational process mapping

  • Professional experience with healthcare cost reduction planning and implementation

  • Experience with healthcare organization M&A, physician alignment, or financial margin improvement initiatives

  • Excellent undergraduate academic record (GPA 3.5 )

  • Advanced degree in business or health care-related field (e.g., MHA, MBA) from a top tier program or clinical manager informatics program

  • 2 years of management consulting experience in a health care related field

  • Professional competence in Microsoft PowerPoint, Visio, and Access

  • Superior critical thinking, analytical and problem-solving skills

  • Exceptional interpersonal, team-building and communication skills

  • Ability to build consensus and foster change in a client business setting with executive level stakeholders

  • Commitment to personal and professional growth

  • Sense of responsibility to self, team and client

  • Outstanding integrity, initiative, creativity, and passion

  • Ability to work in an ambiguous environment

How you ll grow

At Deloitte, our professional development planfocuses on helping people at every level of their career to identify and usetheir strengths to do their best work every day. From entry-level employees tosenior leaders, we believe there s always room to learn. We offer opportunitiesto help sharpen skills in addition to hands-on experience in the global,fast-changing business world. From on-the-job learning experiences to formaldevelopment programs at Deloitte University, our professionals have a varietyof opportunities to continue to grow throughout their career. ExploreDeloitte University, The Leadership Center. at


At Deloitte, we know that great people make a greatorganization. We value our people and offer employees a broad range ofbenefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages ourpeople to do their best work every day. We celebrate individuals by recognizingtheir uniqueness and offering them the flexibility to make daily choices thatcan help them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learnmore about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact thatmatters. This purpose defines who we are and extends to relationships with ourclients, our people and our communities. We believe that business has the powerto inspire and transform. We focus on education, giving, skill-basedvolunteerism, and leadership to help drive positive social impact in ourcommunities. Learn more about Deloitte s impact on the world. at


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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.