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Deloitte Healthcare Plan Operational Excellence/Process Improvement Senior Consultant in Nashville, Tennessee

Healthcare Plan OperationalExcellence/Process Improvement Senior Consultant

Amid uncertaintyand change, health care stakeholders are looking for new ways to transform thejourney of care. By focusing on the differentiated needs of plans andproviders, our US health care practice helps clients transform uncertainty intopossibility, and rapid change into lasting progress. Deloitte s Health Plans practitioners canhelp you use analytics to gain insight, capture value in Commercial, Medicare,and Medicaid markets, understand retail health, and transition to value-basedcare.

Workyou ll do

Senior Consultants perform detailedquantitative and qualitative analysis work associated with developingmeaningful insights to address health cares biggest challenges.Responsibilities typical of a Senior Consultant on one of these projects couldinclude:

  • Participatein setting engagement objectives and scope

  • Developwork plans for components of an engagement

  • Coordinateactivities between work streams

  • Provideguidance to junior practitioners as they manage large, confidential and complexdata sets

  • Facilitateclient interviews and client meetings

  • Developprocess flows depicting pain points in the business process

  • Provideproject management support across the end-to-end lifecycle of an engagement

  • Designdeliverable content to reflect analyses conducted and recommendations

  • Presentfindings and recommendations to client leadership

  • Anticipaterisks associated with timely and high quality delivery of project and escalatethe same to project management and leadership

  • Mentorjunior staff

OperationsTransformation Team

Our Operations Transformation teamfocuses on transforming our clients core business operations. We advise,design, implement, and deploy innovative and technology enabled solutionsfocused on heart of the business issues in specific sectors including HealthCare, Banking & Securities, Insurance, and Energy & Resources. OurMarket Offerings include Operating Model Transformation, Payments & RevenueCycle Innovation and Emerging Business Models.

Our clients seek a fresh perspective onhow to create a flexible, innovative business model supported by a strongoperations foundation. Professionals will use their deep sector knowledge andtechnical business operations consulting experience to take a more strategicview of our clients priorities, helping them to prepare for growth, embracethe digital agenda and maximize operational efficiency.


  • Bachelor s degree from accredited university with strong undergraduate academic record

  • 4 years [YA(-C2] of professional experience in a health care or consulting setting (or 2 years with MBA/MHA/equivalent master degree), including 2 years with health plan focus

  • 4 years of experience with business andclinical operations experience and subject matter expertise on Value BasedCare, Population Health Management, Care Management, or Analytics; Clinical andHP Operations and/or Pharmacy/PBM.

  • Demonstrates consistent career progression with increasinglevels of responsibility

  • Competent in Microsoft Excel and PowerPoint

  • Willingness and ability to travel 80%

  • Must live within commuting distance to one of Deloitte s consulting offices

  • Limited immigration sponsorship may be available.


  • Professional experience with operational process mapping

  • Professional experience with healthcare cost reduction planning and implementation

  • Professional experience with project management and program analysis

  • Excellent undergraduate academic record (GPA 3.5 )

  • Advanced degree in business or health care-related field (e.g., MHA, MBA)

  • Professional competence in Microsoft PowerPoint, Visio, and Access

  • Superior critical thinking, analytical and problem-solving skills

  • Exceptional interpersonal, team-building and communication skills

  • Ability to build consensus and foster change in a client business setting with executive level stakeholders

  • Commitment to personal and professional growth

  • Sense of responsibility to self, team and client

  • Outstanding integrity, initiative, creativity, and passion

  • Ability to work in an ambiguous environment

How you ll grow

At Deloitte, our professional development planfocuses on helping people at every level of their career to identify and usetheir strengths to do their best work every day. From entry-level employees tosenior leaders, we believe there s always room to learn. We offer opportunitiesto help sharpen skills in addition to hands-on experience in the global,fast-changing business world. From on-the-job learning experiences to formaldevelopment programs at Deloitte University, our professionals have a varietyof opportunities to continue to grow throughout their career. ExploreDeloitte University, The Leadership Center. at


At Deloitte, we know that great people make a greatorganization. We value our people and offer employees a broad range ofbenefits. Learn more about what working at Deloitte can mean for you. at

Deloitte s culture

Our positive and supportive culture encourages ourpeople to do their best work every day. We celebrate individuals by recognizingtheir uniqueness and offering them the flexibility to make daily choices thatcan help them to be healthy, centered, confident, and aware. We offerwell-being programs and are continuously looking for new ways to maintain aculture where our people excel and lead healthy, happy lives. Learnmore about Life at Deloitte.

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Category: Management Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.