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Deloitte Epic Ambulatory Patient Experience in Nashville, Tennessee

Are you an experienced, passionate pioneer in technology who wants to work in a collaborative environment? As an experienced Epic Ambulatory Patient Experience Analyst you will have the ability to share new ideas and collaborate on projects as a consultant without the extensive demands of travel. If so, consider an opportunity with Deloitte under our Project Delivery Talent Model. Project Delivery Model (PDM) is a talent model that is tailored specifically for long-term, onsite client service delivery.

Work you'll do/Responsibilities

The Senior Application Analyst will guide the Epic product specific build regarding scheduling and workflows of providers and patients, including enhancing the support models to achieve successful enhancements, expansion, and ongoing support

Additionally, the Senior Application Analyst performs analysis of workflows, data collection, report details and other technical issues associated with Epic software

This Senior Application Analyst prepares requirement specifications and provides technical assistance in identifying, evaluating, and configuring systems and procedures that meet user requirements

The Analyst will review and test new releases and document all outcomes of testing and serve as the support contact for the application

This position has responsibility within all phases of the application implementation including design, build, test, installation, and maintenance of the application

The Senior Application Analyst provides outstanding client service and contributes to the organization's mission of utilizing information technology to improve patient care

On an as-needed basis, provide on-site support within the organization

The Team

The US Core Industry Solutions Offering encompasses industry vertical, sector specific solutions that leverage distinct technologies to drive operational change and automate the core our client's business. We incorporate expertise from across the firm to leverage common approaches, best practices, and strategic investments to scale these solutions according to industry strategy. Core Industry Solutions will be known in the market for a focus on transforming industry operations through industry technology solutions.



  • Current Epic Ambulatory Certification, Compass Rose and Healthy Population certification

  • Bachelor's degree in Computer Science, related field, or equivalent experience

  • 3+ years of recent experience with an implementation

  • Experience in application build and go-live, along with extensive experience in implementation, workflows, troubleshooting, testing, and support

  • Demonstrative understanding of technical documentation

  • Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

  • Limited immigration sponsorship may be available

  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve


  • Strong desktop skills including Word, Excel, PowerPoint

  • Work Experience/Direct Knowledge of clinical area or business area to be supported

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.