Deloitte Configuration Management Discovery Analyst in Nashville, Tennessee
Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.
Configuration Management Discovery Analyst
Location: Hermitage, TN preferred
Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.
Work you ll do
The Configuration Management Discovery Analyst will participate on a team providing varied Configuration Management (CM) support. The Configuration Discovery Analyst will need to have hands on experience working with the ServiceNow enterprise platform, specifically ServiceNow Discovery, ServiceNow CMDB, IT Operations Management (ITOM) and IT Service Management (ITSM) applications. You will also be working with the CMDB, leveraging Discovery & Service Mapping and integrations with other data repositories. A new technology of patter matching will be used for Service Mapping to aid in the vertical mapping of application relationships to their various components. You will be a Discovery expert focused on the four major Discovery Lifecycle phases (Port Scan, Classification, Identification, and Exploration):
Oversee of ServiceNow Discovery, mid servers, architecture and general discovery administration.
Manage discovery logs and import sets for CMDB integrations
Aid with configuring and operating Service Mapping
Work with software owners to help map their applications
Number, record, store and distribute Asset and Configuration Management issues
Assist Asset and Configuration Management to prepare the Asset and Configuration Management Plan
Assist in the identification of products and CIs
Maintain status information on CIs
Issue copies of products for review, change, correction or information when authorized to do so
Collect and retain information that will assist in the assessment of what CIs are impacted by a change to a product
Work with discovery reports
Produces configuration status accounting reports
Liaises with other configuration libraries where CIs are common to other systems.
Write and maintain standard operational procedures
Validate data between sources
Maintain the integrity Configuration Items (CIs) in the Configuration Management Database (CMDB) are identified, cataloged and tracked throughout their lifecycle
Perform audits and remediate attribute errors or omissions
Provide Configuration Management support to others that are responsible for the installing, upgrading and decommissioning equipment
Provide updates to configuration admins, establish priorities and assist with managing workload
Partner with ITAM and Configuration Management team to ensure processes are in alignment and we are aware of upcoming process and tool changes. Where appropriate make offers to test and pilot changes that will be impactful.
Partner with Project and Delivery Teams to ensure CIs are created in an automated fashion
Identify and address process improvements - be an advocate for support teams and drive process simplification
Information Technology Services (ITS) helps power Deloitte s success. ITS is the engine that drives Deloitte, which serves many of the world s largest, most respected organizations. We develop and deploy cutting-edge internal and go-to-market solutions that help Deloitte operate effectively and lead in the market. Our reputation is built on a tradition of delivering with excellence.
The 2,200 professionals in ITS deliver services including:
Security, risk & compliance
Technology & Infrastructure
The Technology and Infrastructure Organization works together to transform how ITS deploys technologies and services that meet the dynamic needs of Deloitte professionals and help increase their productivity.
Office of Technology and Infrastructure
Technology Support Services
Visual Technology and Solutions
Cloud Solutions Center
Category: Information Technology
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled