Deloitte Business Solution Analyst - Salesforce in Nashville, Tennessee

Deloitte Services LP includes internal support areas such as Marketing and Communications, Human Resources/Talent, Information Technology, Facilities Management, and Financial Support Services.

Business Solution Analyst - Salesforce

Location: Hermitage/Nashville, TN

Are you passionate about technology and interested in joining a community of collaborative colleagues who respectfully and courageously seek to challenge the status quo? If so, read on to learn more about an exciting opportunity with Deloitte s Information Technology Services (ITS). We are insatiably curious and life-long learners focused on technology and innovation.

Work you ll do

  • Maintains a solid knowledge base of the functional capabilities and has hands-on experience configuring Salesforce clouds - Sales/Service/Marketing/Chatter.

  • Possesses good understanding and experience with the Force.com platform: VisualForce and Apex

  • Possesses overall understanding of applicable business processes and workflows.

  • Assists Engagement Manager in leading, directing, and reviewing all activities associated with delivering technology products. Responsible for product quality, project timeliness, and customer satisfaction.

  • Serves as functional and business process expert, ensuring that both business needs and end-user needs are understood and reflected in every solution we deliver, distinguished by world-class quality.

  • Interfaces with clients to define and document requirements for a named set of Salesforce products and related tools.

  • Collaborates with the Engagement Manager in creating and presenting the appropriate project on-boarding processes and materials (Charter/SOW/High-level Requirements).

  • Actively participates in Design Thinking sessions to gain insights into end user and customer needs.

  • Creates documentation including requirement User Stories, Acceptance Criteria, Feature Description PowerPoint decks, Process Flows and Analysis Models, Personas, Journey Maps, Wireframes and User Guides.

  • Manages the Salesforce Product Backlog and works collaboratively with the Engagement Manager to prioritize requirements as well as define and manage project scope and sprints.

  • Engages business owners and other ITS resources to respond to requests for new applications and/or enhancements.

  • Responsible and maintains quality. Leads and is responsible for all Testing and QA activities within the project lifecycle. Works with and manages US India (USI) QA resources to develop and execute Test Plans, Test Scripts and all other deliverables and activities related to Quality Assurance of the Products.

  • Provides feedback and conducts Performance Evaluations of USI QA resources.

  • Works with the Engagement Manager and clients to plan user engagement activities and execute User Acceptance Testing (UAT) and/or facilitate continuous testing during agile projects.

  • Participates in reviews of plans associated with project execution.

  • Assists Engagement Manager with status reporting.

  • Responds proactively to both business and project issues and escalates appropriately.

  • Provides operational support to practitioners and firm clients. Engages with various ITS organizations to resolve problems as they arise.

The team

Members of our ITS team work behind the scenes, but are essential to the Deloitte organization. Our ITS team develop custom enterprise applications and provide IT infrastructure support to clients to ensure that they sustain a competitive advantage and stay ahead of the innovation curve. Our team has the analytical skills needed to parse mountains of data, the technical proficiency required to deliver custom solutions, and stellar communications skills needed to present research, discovery, and recommendations in logical and easily understandable ways.

The 2,200 professionals in ITS deliver services including:

  • Security, risk & compliance

  • Technology support

  • Infrastructure

  • Applications

  • Relationship management

  • Strategy

  • Deployment

  • PMO

  • Financials

  • Communications

Deloitte Application Studios (DAS)

Deloitte Application Studios (DAS) is the internal software and applications development team responsible for delivering leading-edge technologies to Deloitte professionals. Their broad portfolio includes web and mobile productivity tools which empower our people to log expenses, enter timesheets, book travel and more, anywhere, anytime. DAS enables our client service professionals through a comprehensive suite of applications across the business lines. In addition to application delivery, DAS offers full-scale design services, a robust mobile portfolio, cutting-edge analytics, and innovative custom development.

Category: Information Technology

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled