Deloitte Email Delivery Engineer in Morrisville, North Carolina
Email Delivery Engineer
Do you excel at building email programs that maximize inbox delivery rates? Are you passionate about using technology to define the future of marketing and deliver incredible customer experiences?
Deloitte Digital Marketing Services is seeking a proven Email Delivery Engineer to help us transform the way brands interact with their customers.
Whether we re building cutting-edge customer data platforms offering a single view of customer interactions across engagement channels, implementing machine-learning to optimize customer marketing offers in real-time, or helping clients design and execute impactful marketing campaigns, Deloitte Digital is evolving customer experience by arming our clients with the ability to communicate the right message to the right customers at the right time.
We re growing fast and we need brilliant Email Delivery Engineers like you to fuel our ability to continue innovating and growing. Along the way, you ll find exceptional growth opportunities limited only by your hunger for learning and applying new technologies in our exciting start-up-like environment.
Work you ll do
As an Email Delivery Engineer, you re an expert in guiding our clients in how to build and execute high-volume email campaigns that maximize email inbox deliver-ability.
Day to day, you ll be responsible for the creation and delivery of email solutions for our clients, working closely with our client service teams to ensure that campaigns are properly developed and optimized to Deloitte Digital s standards. This individual will collaborate with other Email Delivery team members in order to achieve team objectives.
This includes the following responsibilities:
Provide deliver-ability support and best practice education, as needed, to our clients and internally to our client facing teams
Consult with clients and provide guidance on delivery topics including email authentication, abuse complaints, send strategy, segmentation, IP allocation, warm-up, reputation monitoring and integration.
Monitor client performance using internal metrics and 3rd-party delivery tools
Compile delivery data into account assessments including Email Delivery Reports (EDR) and ROI statistics
Alert clients to potential problems and provide strategies to manage reputation
Investigate and address email delivery problems with specific ISPs and mailbox providers
Review client configuration and practices and make suggestions on how to improve delivery through changes in infrastructure, server optimization, and policies
Advertising, Marketing & Commerce
Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.
We serve our clients through the following types of work:
Cross-channel customer engagement strategy, design and development
(web, mobile, social, physical)
eCommerce strategy, implementation and operations
Marketing Content and digital asset management solutions
Marketing Technology and Advertising Technology solutions
Marketing analytics implementation and operations
Advertising campaign ideation, development and execution
Acquisition and engagement campaign ideation, development and execution
Agile based, design-thinking, user-centric, empirical projects that accelerate results
4-5 years of relevant experience in large scale email operations (sender, ESP, or receiver)
Minimum 2 years experience in a client consultative role
High technical aptitude
Motivated, goal-oriented and persistent
Intermediate Excel skills, MS SQL Server, SSRS, or other reporting tools
A passion for customers and problem solving
High level of initiative
Experience using 3rd-party delivery tools (ReturnPath, eDataSource, Litmus, Email On-Acid)
How you ll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html
Deloitte s culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html
We want job seekers exploring opportunities at Deloitte to feel prepared and confident. To help you with your interview, we suggest that you do your research: know some background about the organization and the business area you re applying to. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html
Category: Management Consulting
Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled