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Deloitte End User Services Specialist in Monterey, California

End UserServices (EUS) Specialist

Workyou ll do

The EndUser Services (EUS) Specialist provides in-person customer support to hardware,software, networking, and other computer-related technologies. The EUSSpecialist is responsible for installing hardware and software, diagnosingabnormalities with customers equipment, repairing, maintaining, and upgradinghardware and equipment. Technicians are responsible for escalating issuesoutside the EUS team s expertise to the appropriate specialist support group.

The EUSSpecialist is expected to exhibit a high standard of professionalism in theworkplace, complete assigned tasks in a timely fashion and deliver a positivecustomer experience with every interaction. Technicians should be proactive andseek opportunities to promptly service customers by actively monitoring theticket queue and resolve issues. Asrequired, follow-up and coordination with other technical teams may benecessary to help drive issues to closure on behalf of customers.

DesiredSkills

  • Repair and maintain hardware, software, networking, and other computer-related technologies.

  • Set-up, operate, and troubleshoot audio and video teleconferencing equipment.

  • Troubleshoot the end user s issue and resolve upon first contact, when possible.

  • Install hardware and software, to include equipment moves and hardware relocations.

  • Provide "how to" assistance on all internally supported devices, applications and systems.

  • Previous service desk experience

  • Excellent customer service skills

  • Strong troubleshooting skills

  • Troubleshooting experience with hardware or software customer services

  • Ability to learn new technology and applications

  • Solid written and verbal communication skills

  • Strong time management skills

RequiredQualifications

  • Minimum High School Diploma/GED

  • Active Top-Secret Clearance

  • CompTIA Security Certified

  • Must live in or around Seaside, CA and have ability to be on client site

  • [2 ] years of experience providing in-person customer support to hardware, software, networking, and other computer-related technologies

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

The team

SystemsEngineering

OurSystems Engineering team delivers large-scale software applications andintegrated systems, and assists clients with architecture design, assessmentand optimization, and definition. We develop service-oriented architecture(SOA) and other integration solutions to enable information sharing andmanagement between business partners and disparate processes and systems, andwe deliver technology enablement to support CIO services transformation.

SystemsEngineering professionals focus on key client issues that impact the corebusiness by maximizing operational value, driving down the cost of quality, andenhancing technology innovation. Our teams deliver a wide range of services,including application architecture design and optimization, applicationmodernization, business process management and solution integration, customapplication design and development, and large-scale technology delivery programefforts.

Howyou ll grow

AtDeloitte, our professional development plan focuses on helping people at everylevel of their career to identify and use their strengths to do their best workevery day. From entry-level employees to senior leaders, we believe there salways room to learn. We offer opportunities to help sharpen skills in additionto hands-on experience in the global, fast-changing business world. Fromon-the-job learning experiences to formal development programs at DeloitteUniversity, our professionals have a variety of opportunities to continue togrow throughout their career. ExploreDeloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

AtDeloitte, we know that great people make a great organization. We value ourpeople and offer employees a broad range of benefits. Learnmore about what working at Deloitte can mean for you. at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html

Deloitte sculture

Ourpositive and supportive culture encourages our people to do their best workevery day. We celebrate individuals by recognizing their uniqueness andoffering them the flexibility to make daily choices that can help them to behealthy, centered, confident, and aware. We offer well-being programs and arecontinuously looking for new ways to maintain a culture where our people exceland lead healthy, happy lives. Learnmore about Life at Deloitte.

Corporatecitizenship

Deloitteis led by a purpose: to make an impact that matters. This purpose defines whowe are and extends to relationships with our clients, our people and ourcommunities. We believe that business has the power to inspire andtransform. We focus on education, giving, skill-based volunteerism, andleadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world.

Recruitertips

We wantjob seekers exploring opportunities at Deloitte to feel prepared and confident.To help you with your interview, we suggest that you do your research: knowsome background about the organization and the business area you re applyingto. Check out recruiting tips from Deloitte professionals. at http://www2.deloitte.com/us/en/pages/careers/topics/recruiting-tips.html

Category: Software Engineering, Development & Testing

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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