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Deloitte Senior Implementation Consultant – ServiceNow & HR Service Delivery (HRSD) in Minneapolis, Minnesota

Senior Implementation Consultant ServiceNow & HR Service Delivery (HRSD)

Are you passionate about delivering goals to your client that go above and beyond their expectations? Does the opportunity to work with the world s leading businesses excite you? Our ServiceNow Team is thrilled to render results that help our clients transform their HR practices in ways that lead to significant savings, a leading edge on competition, and greater efficiency.

Work you ll do:

As a Senior Consultant for our HR Transformation team, you will use your knowledge and experience of HR operations and the ServiceNow HR Service Delivery (HRSD) platform to optimize HR operations and drive business results. In this role you will be responsible for:

ServiceNow HRSD projects and work-streams through discovery, design, build, test, and deployment activities leveraging our agile deployment methodology

Leading your team through requirements gathering and sprint design sessions for the Service Now HRSD application

Working with client stakeholders to document baseline current state HR Service Delivery operations

Developing detailed implementation plans for deploying the HR Service Delivery product including establishing key milestones, points of value, and finalizing budget/scope and high-level architecture

Managing all aspects of the project/workstream, including monitoring and identifying any project issues to mitigate any risk for your client

Establishing user journeys and creating user stories to support the design and configuration of the Employee Service Portal, Knowledge Management, and Case Management capabilities

Supporting the iterative configuration of the HRSD application, engage stakeholders to conduct reviews through joint design sessions

Assisting with executing system validation, preparing the organization for the transition and ensuring reading for deploying the HRSD build into production

Providing hands-on leadership to ensure deadlines are met and key deliverables are always accurate

Building your reputation within the firm and in the market for your strong HR Shared Services knowledge and ServiceNow product knowledge

Forging strong relationships with both the client and project teams contributing to your growth and development

Qualifications:

Minimum 4 years related experience in ServiceNow

Experience with the ServiceNow HR Service Delivery (HRSD) application

Knowledge of HR functions, processes, and best practices

Knowledge of Case Management, Knowledge Management best practices and design

Experience designing and/or implementing an HR Shared Services center

Travel up to 80% (While 80% of travel is a requirement of the role, due to COVID-19, non-essential travel has been suspended until further notice.)

Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

Preferred Qualifications:

6 years of related experience

External consulting experience, preferably with a large consulting firm or Big 4 firm

Bachelor s degree in a relevant field

The team

Human Resources Transformation

The HR Transformation team is a core component of our Human Capital practice the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience.Keeping the employee in mind, all our services cater to improving an organization s productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.

Digital HR Strategy & Solutions Team

Deploying HR technology solutions is part art and part science. The science comes from world-class tools and proven methodologies, but the art can only come from experience. The experience to know which technologies to leverage, how they integrate with your processes to create the right employee experience and how they can be deployed in your organization to drive adoption and, most importantly, change. Working with Deloitte allows you to leverage our know-how to optimize the value of your technology investment and create the capacity you need to focus on leading the business forward.

How you ll grow

At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there s always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs at Deloitte University, our professionals have a variety of opportunities to continue to grow throughout their career. Explore Deloitte University, The Leadership Center. at https://zoomforth.com/s/deloitte/du#home

Benefits

At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you at http://www2.deloitte.com/us/en/pages/careers/articles/life-at-deloitte-benefits-and-rewards.html .

Deloitte s culture

Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.

Corporate citizenship

Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities. We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte s impact on the world. at http://www2.deloitte.com/us/en/pages/about-deloitte/articles/deloitte-corporate-citizenship.html

Recruiter tips

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Category: Human Capital Consulting

About Deloitte

As used in this document, Deloitte means Deloitte LLP and its subsidiaries. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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