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Deloitte Delivery Services Specialist NBI_US in Minneapolis, Minnesota

Delivery Services Specialist

Deloitte Consulting's Innovation & Platforms practice develops products that augment our leading services practice and strike at the heart of our clients' business needs. Deloitte's commitment to innovation is inspiring our clients to new possibilities; our asset-based consulting agenda is designed to deliver tangible results in the near-term and sustainable competitive advantage for years to come. Are you looking for an opportunity lead service delivery for Deloitte's assets and subscriptions to our products that are used by some of the biggest and most influential businesses around the world? If so, we are currently seeking a Service Delivery Lead to support the Innovation & Platforms Customer Success team.

Work you'll do

A Delivery Services Specialist within Customer Success is responsible for planning and supporting the onboarding of new and existing Deloitte client teams to the various products and platforms supported by Innovations and Platforms. A Services Specialist possesses excellent communication skills, good technical skills, is well organized and solution focused. A Services Specialist understands the software development life cycle and ensures proper procedures and best practices are being utilized while developing in our platforms. Additionally, they are pro-active in providing support to their clients and work collaboratively with all teams for successful outcomes. A Delivery Services Specialist will leverage collaborative approach while working with teams within NBI and outside of NBI.

You will:

  • Work with Deloitte practitioner teams to ensure the successful delivery of projects on the products and platforms supported by I&P

  • Collaborate with and leverage Deloitte's USI team in India to execute projects

  • Serve as the primary point of contact between various NBI teams and Deloitte Practice teams

  • Keep the leadership team apprised of project and task progress and to provide recommendations as necessary

  • Participate in requirements gathering, solution design, and technical review

  • Participate in the onboarding/training to the platform and products utilizing a standardized process

  • Coordinate with the Cloud Operations team and its on delivery pipeline between teams to ensure overall coordinated delivery across platforms teams servicing production engagements

  • Process oriented with knowledge of the industry best practices thus ensuring they are adhered to by the NBI and Practice teams while utilizing platform components

  • Monitor and report asset usage and availability. Ensure service level objectives are met and escalate any deviations

  • Author business and technical documents

  • Owns client communication and ensure quality deliverables to clients

  • Coordinate with the Practice Teams to ensure any lessons learnt from asset/solution implementation are integrated into asset/platform roadmaps

  • Coordinate with Support Manager to ensure proper onboarding procedures are followed and issues are resolved in a timely manner for continued support

  • Provide technical and architectural expertise on visualization tools (e.g. Tableau, Databases)

  • Ensure proper maintenance of the visualization tools e.g. plan for upgrade

  • Maintain project backlog and help prioritize based on client/practice team needs

  • Create and share platform bulletin with appropriate stakeholders

    The team

Deloitte Innovation & Platforms is an organization within Deloitte Consulting with the goal of building a culture of continuous innovation to drive profit through the identification, incubation, and actualization of breakthrough ideas in assets-based hybrid offerings. The Customer Success Team delivers relationship management and enabling services so that our customers, both internally and externally, are successful and derive more value out of their technology asset investments.

Qualifications

Required:

  • Bachelor's Degree in computer science, information systems, or other technology-related field

  • 4+ years of experience in a technical environment leading project team

  • Experience working in a product-based environment

  • Excellent verbal and written English communication

  • Empathetic and collaborative

  • Ability to thrive in a fast-paced environment

  • Comfortable with ambiguity and solving complex problems

  • Experience mentoring and coaching others

  • 2+ years of experience providing technical leadership on Visualization tools

  • Experience working with internal and external clients

    Preferred:

  • Proficiency in browser-based analytics software

  • Systems integration experience

  • MS Teams

  • Confluence/JIRA

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $73,000 to 134,000.

You may also be eligible to participate in a discretionary annual incentive program, subject to the rules governing the program, whereby an award, if any, depends on various factors, including, without limitation, individual and organizational performance.

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All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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