Deloitte Senior Business Center Coordinator in Midland, Michigan
The Senior Business Center Coordinator serves as the first point of contact in an internal virtual business center environment. Providing superior customer service and utlizing various communication platforms (e.g., Instant Messenger(IM), Outlook email, call center phone system, etc.), you are responsible for ensuring successful workflow coordination of projects through scheduling recources, understanding internal client needs, and negotiating deadlines throughout the life cycle of a project. As an ABC coordinator you are also responsible for, and dependent on, effective teamwork for fostering a positive and collaborative work environment while effectively leveraging resources without compromising quality.
Duties and Responsibilities:
Effectively coordinate and monitor projects using an online application such as ServiceNow and Sharepoint:
Assess project requests, confirming that all necessary information is provided and accurate for the successful completion of the project. Ensure that requests align with firm policies and brand standards. Contact internal client if additional information is required before routing to production.
Estimate time required to complete each request. Manage internal client expectations, negotiating deadlines when necessary.
Assign resources to projects based on skills and availability. Prioritize projects based on due dates and time estimates.
Ensure internal client requirements are clear. Review project specifications and internal client expectations with ABC leadership and/or assigned Administrative Business Center professionals as necessary.
Monitor deadlines and ensure timely delivery of projects.
Coordinate final production with external print vendor or appropriate alternative.
Manage the transfer of documents to external print vendor for delivery of final products.
Provide re-directs for projects and inquires supported by other teams.
Build relationships using various communication mediums, with internal clients in all businesses at all levels, to ensure effective delivery of services.
Serve as a point of contact for internal clients regarding process, work requests, scheduling, and issue resolution.
Work closely and collaboratively with colleagues and other teams in a virtual environment.
Provide superior customer service using call center technology to answer phones, Instant messenger (IM), and email.
Perform other job-related duties as assigned.
A minimum of 3 years experience in coordination or production management required, with a successful record in delivery and client satisfaction.
Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines.
Intermediate knowledge of Microsoft Office Suite applications; experience using tracking systems and database management a plus.
Experience and judgment to anticipate and address potential problems or questions regarding projects.
Highly organized with the ability to effectively prioritize multiple tasks.
Successfully work indepentantly with minimal day-to-day supervision, in addition to working in a team environment to significantly contribute to the overall success of the team.
Excellent verbal and written communication skills.
Excellent interpersonal skills, with the ability to build credibility and collaborate with firm personnel at all levels.
Experience communicating in a virtual environment utilizing workflow systems, Instant Messenger (IM), email, and phone.
Detail oriented with excellent follow-through skills.
Positive, professional attitude and presence.
Ability to communicate professionally during demanding situations, maintaining composure and resolving problems effectively and positively.
Flexibility to work overtime as required on both weeknights and weekends.
Corporate brand knowledge a plus.
Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.