Deloitte Senior ServiceNow Functional Consultant - Location Open in Miami, Florida
Are you an experienced, passionate pioneer in technology - a solutions builder, a roll-up-your-sleeves technologist who wants a daily collaborative environment, think-tank feel and share new ideas with your colleagues - without the extensive demands of travel? If so, consider an opportunity with our US Delivery Center - we are breaking the mold of a typical Delivery Center. Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...
Work you'll do/Responsibilities
•You will work closely with the client's business function to design and implement a target state process
•Achieve buy-in from stakeholders and drive adoption of new methods
•Identify opportunities for clients to achieve future success
•General support, administration, and maintenance of ServiceNow platform and associated applications
•Assess existing artifacts, documentation, and data to baseline client performance against best practices.
•Oversee the business process assessment, target state design, and road map activities
•Gather business requirements
•Understand business capabilities of tools
•Negotiate what is expected to be configured out-of-the box or customized
•Facilitate the JAD sessions and align on how solutions meet business requirements/user stories
•Enable the adoption of new processes, procedures and tools
•Monitor health, usage, and overall compliance of ServiceNow and its applications
The HR Transformation team is a core component of our Human Capital practice - the work we do supports the five major issues our clients are facing. We collaborate with our clients to develop leading global HR strategies and support organizations in achieving excellence through implementing solutions that transform how they organize, develop capabilities, deploy leading technology, and deliver a leading employee experience. Keeping the employee in mind, all our services cater to improving an organization's productivity through their human capital asset. The client issues we work with range from the need for a comprehensive HR strategy to determining the need for new and enabling technologies, to streamlining HR operations and transforming the way HR is delivered.
•4+ years ServiceNow experience in an enterprise environment
•Bachelor of Science in Computer Science, a similar technical discipline, or comparable experience
•Must be technically savvy and possess strong experience configuring ServiceNow
•Familiar with Service Oriented architecture and web services integration (SOAP, WSDL, REST)
•Experience gathering requirements, writing user stories, and running JAD sessions
•Travel up to 10% annually
•A current government security clearance, or the ability to hold a clearance is required
•Must live a commutable distance to one of the following cities: Atlanta, GA; Austin, TX; Boston, MA; Charlotte, NC; Chicago, IL; Cincinnati, OH; Cleveland, OH; Dallas, TX; Detroit, MI; Gilbert, AZ; Houston, TX; Indianapolis, IN; Kansas City, MO; Lake Mary, FL; Mechanicsburg, PA; Miami, FL; Minneapolis, MN; Nashville, TN; Philadelphia, PA; Phoenix, AZ; Pittsburgh, PA; Sacramento, CA; St. Louis, MO; San Diego, CA; Seattle, WA; Tallahassee, FL; Tampa, FL; OR be willing to relocate to one of the following USDC locations: Lake Mary, FL; Mechanicsburg, PA
•No Sponsorship- Must be legally authorized to work in the United States without the need for employer sponsorship now or at any time in the future
•ServiceNow System Administrator / Developer Certification preferred
•ITIL V3 Foundation Certification preferred
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.