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Deloitte Lead Product Manager - Hux in Miami, Florida

Overview

today's world, customers expect companies to know who they are and what they want. Customers want to have products, services or experiences that best suit their needs delivered to them seamlessly across physical and digital channels.

Customers are human first: driven by dynamic wants, needs, and desires. The ability for brands to make personal, meaningful connections on a human level has never been greater and Hux by Deloitte Digital delivers on those experiences in a way that allows companies to own the customer journey end to end.

Hux is the Human Experience Platform by Deloitte Digital. We help companies connect key data sources to understand what matters most to people; connect to advanced technologies like AI and machine learning to sense and respond to those needs at scale; and connect their systems to unlock insights, create collaboration and drive acquisition, engagement and loyalty. Most importantly, we empower companies to connect with customers in personal, meaningful ways that respect them as people, not just customers.

Hux by Deloitte Digital gives companies the ability to build and leverage the connections - between people, systems, data and technologies - so they can deliver personalized, contextual experiences to customers at scale.

Work You'll Do

The Lead Product Manager for Hux will lead the vision and own the build of a suite of capabilities and end-to-end solutions within our Hux platform organization with a focus on how clients acquire customers. Hux tightly integrates marketing managed services with pre-built IP/software and a best-of-breed ecosystem to power real-time data management, marketing decisioning support, content, delivery, personalization, audience management and the end-to-end customer experience (CX) spectrum.

This role works with the product team, program management and engineering in leading comprehensive ongoing releases of existing capabilities bringing enhancements and new solutions to market. You will be accountable and responsible for end-to-end delivery of application technology solutions in line with strategic business objectives. You will ensure that the business needs are clearly understand and the technology implemented meets the needs and expectations of the business. You will support the following:

  • Work with business stakeholders to prioritize planned and unplanned development engagements

  • Work with the go-to-market team on launch and customer adoption, support early customer programs, and work with engineering teams on user interface, architecture, and integration with other products in the portfolio

  • You will populate, review and refine product backlogs, including, but not limited to, platform themes, epics, features, user stories, business validation and user acceptance test plans and scripts

  • Prepare, review, and refine project plans in partnership with Scrum master and teams across the spectrum of groups involved in platform development and deployment

The team

Advertising, Marketing & Commerce

Our Advertising, Marketing & Commerce team focuses on delivering marketing and growth objectives aligned with our clients' brand values for measurable business growth. We do this by creating content, communications, and experiences that engage and inspire their customers to act. We implement and operate the technology platforms that enable personalized content, commerce and marketing user-centric experiences. In doing so, we transform our clients marketing and engagement operations into modern, data-driven, creatively focused organizations. Our team brings deep experience in creative and digital marketing capabilities, many from our Digital Studios.

We serve our clients through the following types of work:

  • Cross-channel customer engagement strategy, design and development (web, mobile, social, physical)

  • eCommerce strategy, implementation and operations

  • Marketing Content and digital asset management solutions

  • Marketing Technology and Communication Technology solutions

  • Marketing analytics implementation and operations

  • Acquisition and engagement campaign ideation, development and execution

  • Agile based, design-thinking, user-centric, empirical projects that accelerate results

Qualifications

Required:

  • Bachelor's degree required. Marketing, or technical fields such as Computer Science, Engineering, Math or Physics majors preferred. MBA a plus

  • 8+ years in product management with a majority in product companies in the marketing services, digital / customer experience domain; experienced technology leadership in rapid growth companies in marketing services preferred

  • Understanding of artificial intelligence/machine learning paradigms

  • Be an expert in the Digital Marketing domains and have a deep understanding of marketing and ad tech platforms

  • Understand CRM platforms and how look alike or one-to-one segments can be leveraged to create optimal communication experiences and streams

  • Experience working with DSPs and DMPs, ideally with TheTradeDesk or other 3rd party providers

  • Familiar with search engine marketing and how to leverage segmentation capabilities to drive results

  • Demonstrated ability to think strategically and translate plans into phased actions

  • Experience developing and owning vision, blueprints and architecture to build mid- to large-scale software/SaaS products in marketing services tech; related additional experience in professional services, implementation or managed services preferred

  • Demonstrated experience in Agile Scrum development methodologies

  • Extensive understanding and responsibility in project and program management principles, with explicit experience in the application of these principles to developing marketing technology solutions

  • Effective oral, written and interpersonal communication skills. Strong presentation skills necessary to communicate, and persuade, a wide range of audiences

  • Demonstrated ability to partner and collaborate across organizations to optimize outcomes

  • Has experience with scaled systems and understands data and system integration; should also have a good understanding of security from a data and process perspective

  • Has a customer-driven mindset and insatiable appetite for engineering excellence and drive for outcomes

  • Ability to travel up to 25%

    Preferred:

  • Experience integrating with leading advertising platforms

  • Deep knowledge of cloud platforms (AWS/GCP/Azure)

  • Industry knowledge of, and preferably experience working with, Customer Data Platforms (CDPs)

  • Experience with leading Martech providers

  • Previous experience working in a service environment

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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