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Deloitte Senior Business Center Assistant in Memphis, Tennessee

How You'llThe Administrative Business Center (ABC) provides remote administrative services in a service center environment to Deloitte professionals across all offices and businesses. The Senior Business Center Assistant (BCA) provides tactical administrative support to Partners, Principals, Managing Directors (PPMDs), often through their administrative assistants, as well as to other Deloitte profressionals, through an assignment queue, under the supervision of an Administrative Business Center supervisor and manager.

The Senior Business Center Assistant is responsible for and dependent on effective teamwork and communication, fostering a positive, collaborative work environment and effectively leveraging resources without compromising quality. This position requires excellent communication skills and attention to quality, advanced Microsoft Office skills as well as advanced skills in other billing applications (i.e., electronic invoicing, vendor payment processing, time & expense, SAP).

Duties and Responsibilities:

  • Produce quality work in a fast-paced environment, meeting deadlines as well as customer expectations for quality and accuracy; effectively renegotiate deadlines when necessary

  • Work independently and accurately assess requirements for each request; ability to communicate effectively with customers when there are questions or issues to be addressed

  • Document project activities clearly and concisely to provide comprehensive project history in workflow management system

  • Maintain a thorough knowledge of Deloitte brand standards in order to offer accurate guidance to customers

  • Build relationships, using various mediums, with customers in all functions at all levels, and assure effective delivery of services

  • Conduct research as requested using Internet and intranet resources

  • Coordinate work with other Administrative and local teams virtually

  • Provide time and expense support (DTE)

  • Provide financial engagement processing support (SWIFT) and process vendor payments and related activities using Payables Tool and interacting with the Global Finance Team as required

  • Provide advanced support using Deloitte software, including invoicing, reports, opening/closing/reinstating projects and performing research

  • Some design background preferred (MS Word and PPT)

  • Perform additional tasks as required

Requirements:

  • Superior customer service experience essential, with strong negotiation skills and the ability to manage priorities against tight deadlines

  • Advanced knowledge and experience using Miscrosoft Office required; experience using tracking systems and database management a plus

  • Task oriented and highly organized with the ability to prioritize effectively while working on multiple tasks

  • Excellent interpersonal skills required, with the ability to build credibility and collaborate with firm personnel at all levels

  • Detail oriented with excellent follow-through skills

  • Excellent written and verbal communication skills

  • Positive, professional attitude and presence

  • Ability to work and collaborate in a virtual teaming environment utilizing instant messaging, email and phone

  • Flexibility to work overtime as required on both weeknights and weekends

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future

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    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.

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