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UKG Workforce Management (WFM) Cloud Functional Application Maintenance Service Manager (Operate) - Human Capital as a Service(HCaaS) in Mechanicsburg, Pennsylvania

UKG Workforce Management (WFM) Cloud Functional Application Maintenance Service Manager (Operate) - HCaaS

"We recruit nationally!"

Are you passionate about helping clients realize their ROI related to technology transformations? Do you love finding the right support and solution to ensure success post go-live?

Deloitte has served over 250 clients world-wide in various industries and has successfully delivered over 350 projects, a number that continues to grow! We utilize our skills diagnosing and solving problems to help our clients.

Work You'll Do

Application Management Services (AMS) used to be synonymous with support but today it is much more than that. Our Human Capital as a Service (HCaaS) AMS team focuses on helping our clients realize the true value of their UKG WFM Cloud transformations by creating the right solutions to maintain and support their investment. This team brings together our products and capabilities into one integrated offering to create sustained relationships with our clients. As we grow, this team will continue to evaluate and incorporate new products and services in our portfolio.

Key Responsibilities:

  • Collaborate with clients to understand their capacity and needs to ensure continued success and effective usage of UKG applications.

  • Engage in proactive suggestions for optimization and apply creative thinking to solving problems.

  • Engage with Deloitte's Human Capital as a Service offerings and understand our key messages to bring additional value to clients.

  • Lead teams to design and define the scope resulting in efficient and effective pricing and resource planning.

  • Share your knowledge of UKG Workforce Central and Workforce Dimensions as you lead your teams through the sales and solutioning process to formulate the best plan to drive client goals forward post implementation.



  • Bachelor's Degree, preferably in Human Resources, Computer Science, Information Technology, Computer Engineering, or related IT discipline

  • 6+ years hands on experience in several Full Life Cycle implementation of the UKG Workforce Central or Workforce Dimensions, from planning to configuration through go-live

  • 6+ years Human Capital AMS WFM experience

  • 6+ years of experience leading a project team, including managing workstream leads to drive their work towards project deadlines and deliverables that are on target and beyond client expectations

  • 6+ years of experience managing project financials, including monitoring for project issues and taking appropriate action to ensure an exceptional project completion for the client

  • Ability to travel 10 - 50%, on average, based on the work you do and the clients and industries/sectors you support (post-Covid)

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.


  • UKG Workforce Central or Workforce Dimensions Certification

  • Experience in all phases of technology implementation lifecycle (requirements gathering, design, build, testing, go-live)

  • Flexible, positive, and results-oriented attitude works well with changing timelines and priorities and can proactively manage up. Motivates other toward common goals.

  • Demonstrated ability to gather and synthesize complex information, make sound tactical decisions and communicate such information in a clear, simple way to a variety of audiences, ranging from senior executives to working-level technical specialists.

  • Experience mentoring and sharing knowledge with colleagues, to continue to grow and develop your colleagues within the practice

  • Superior communications skills, both verbal and written

  • Experience with Microsoft Office Products such as PowerPoint, Visio, and Excel

    About Deloitte Consulting's Human Capital as a Service

    Human Capital as a Service (HCaaS) is focused on developing and delivering a Human Capital Platform of products and research, enabling digital organization, and helping clients improve their performance and better adapt to disruption in their business. HCAS delivers insights to clients through a modern, digital destination for employees, managers, and HR Professionals. This offering helps organizations to move faster, adapt quickly, learn rapidly, and embrace a dynamic workforce.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.