Deloitte Salesforce Functional Lead in Mechanicsburg, Pennsylvania
Are you a creative thinker who loves to be on the cutting edge, solving problems though innovative technology solutions? Are you passionate about customer strategy, digital design, marketing, and platform development? Our Customer & Marketing Offering Portfolio integrates the differentiated customer and marketing businesses that support the mission-critical goals of federal, state and local government agencies, and higher education institutions. By joining our team, you will play a vital role in making an impact for our clients and the people they serve through our growth strategy, enhanced user experiences, and engagement through the entire lifecycle of customers' interactions with the public sector.
Work you'll do
As a Functional Lead you will:
Work directly with a 10-member scrum teams to create and deliver user stories against the Product Roadmap and engage with the client team, including Product Owner
Collaborate with the Scrum Team and Product Owner to groom user stories, track the day-to-day progress of sprint execution, identify and resolve team impediments, and be responsible for driving the quality of solution output by their teams
Support Implementation and Operations Management best practices
Lead and support tasks and portions of the project scope on engagements related but not limited to Systems Implementation, Operations & Maintenance and Helpdesk Operations
Perform analysis and diagnosis of client issues
Demonstrate a foundational understanding of the client environment and overall project scope
Identify and solve problems using analysis, experience, and judgment
Independently perform tasks with some guidance to execute a portion of the project scope
Documentation is necessary and should be well aware of contributing to user stories, test scripts, training materials
Deloitte's Government and Public Services (GPS) practice - our people, ideas, technology and outcomes-is designed for impact. Serving federal, state, & local government clients as well as public higher education institutions, our team of over 15,000+ professionals brings fresh perspective to help clients anticipate disruption, reimagine the possible, and fulfill their mission promise.
The GPS Digital Customer offering helps public sector and higher education clients transform their businesses and customer interactions through innovative digital experiences. We work with our clients to create, design and deploy digital products that increase adoption and drive measurable results.
At least 3 years of technology consulting or other relevant industry experience
Experience working with teams to deliver in Agile project environments
Experience working independently with minimal supervision and guidance
Strong problem solving and troubleshooting skills with experience exercising mature judgment
Must have contributed to at least one major Salesforce project from discovery to go-live
Lead a team of board owners and analysts that will gather functional requirements, document them in user stories, and ensure correct configuration by the offshore team
Ability to work closely with the client members of the team and SMEs
Declarative customization including the creation of Flow, Process Builder, Approval Processes, Validation Rules, Workflow rules, Reports and Dashboards
Salesforce.com Agile Scrum Management
Ability to perform functional testing and create product roadmaps
Bachelors Degree or relevant Technology Consulting industry experience
Prior professional services or federal consulting experience
How you'll grow
At Deloitte, our professional development plan focuses on helping people at every level of their career to identify and use their strengths to do their best work every day. From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to help sharpen skills in addition to hands-on experience in the global, fast-changing business world. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.