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Deloitte Medallia Configuration Analyst - Solution Specialist in Mechanicsburg, Pennsylvania

Are you a customer experience professional that loves to be on the cutting edge, thinking about ways organizations and governments can become more citizen-centric in accomplishing their missions? Do you have experience supporting organizations in customer focused initiatives by combining strategy, technology, data, and design? Do you believe that digital technology has the power to make the world more connected and informed, as well as offer new answers to the government's most complex challenges? If so, Deloitte is the place for you! Help bring the power of Customer Strategy and Applied Design to our Government and Public Service clients and transform how they engage with their users. A career within our growing practice will offer you unique exposure to consulting capabilities, industry expertise and trusted methodologies, as well as cutting-edge creative prowess.

Our US Delivery Centers have been growing since 2014 with significant, continued growth on the horizon. Interested? Read more about our opportunity below ...

Work you'll do

  • Proactively work with team and client stakeholders to understand programmatic goals and technical requirements

  • Responsible for supporting and independently completing project tasks

  • Assist in configuring and customizing the Medallia platform to align with clients' feedback collection strategies and objectives.

  • Ensure the accuracy and integrity of data capture mechanisms and feedback surveys.

  • Conduct data validation and quality assurance checks to ensure the accuracy and reliability of customer feedback data, identifying and resolving any data-related issues.

  • Stay updated with the latest platform enhancements, industry trends, and best practices in customer experience management and feedback analysis.

  • Develop training materials and provide guidance to clients on data analysis best practices and platform functionalities. Collaborate with internal teams to share insights and knowledge that enhance the overall capabilities of the organization.

The Team

Deloitte's Government & Public Services practice-our people, ideas, technology and outcomes-is designed for impact. Our team of over 15,000+ professionals bring fresh perspective to help you anticipate disruption, reimagine the possible, and fulfill your mission promise.

Our Digital Customer offering focuses on designing and implementing sales and service experiences, capabilities, and architectures to bring customer strategies to life. The ambition is to be the best in the world at driving customer transformation through the development of clever commercial strategies, distinctive experiences, and the application of digital technologies. We help make the "creative digital consultancy" real and in doing so, make new markets.

Professionals will serve our clients through the following types of work:

  • Emerging | enables different capabilities throughout Lead to Fulfillment life cycle, we are closely aligned in assisting clients in providing a high-quality customer experience and executing efficient processes.

  • Sales Excellence & Service Excellence | Integrate the latest technologies with leading-edge strategies, insights, experiences, and talent to enable outstanding customer service

Required Qualifications

  • 3+ years of SaaS configuration experience

  • 1+ years of experience performing configuration for surveys, dashboard development and implementation of related Medallia features

  • HTML, CSS, JavaScript, XML experience

  • Must be legally authorized to work in the United States without the need for employer sponsorship, now or at any time in the future.

  • Must be able to obtain the required level of security clearance for this role

  • Bachelor's degree or equivalent work experience OR Bachelor's degree, preferably in Computer Science, Information Technology, Computer Engineering, or related IT discipline; or equivalent experience

  • Ability to travel 10%, on average, based on the work you do and the clients and industries/sectors you serve

  • Must be in your designated office location 10%-30% of each work week

  • Must live a commutable distance to or be willing to relocate to one of the following USDC locations: Lake Mary, FL; Mechanicsburg, PA; Gilbert, AZ.

    All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.